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February 2024 by maria schreiber
Ordered delivery. Ordered 2 of the ion permanent darkest intense brown hair color. Only recieved 1. When I called customer service and told them of the situation. They called the store to see if they just ran out of it. Nope. They said the bag was filled with every item on the ticket. How stupid. Did you not see a number 2 next to one of the items on said ticket? So irritating and so disappointing. Take accountability. Absolutely ridiculous.
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July 2023 by Esther Jacobitz
Amazing selection. The staff were friendly and helpful though it did take a minute to find them.
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July 2023 by Beth Weekley
Was never greeted when entering store. When I asked a question, no eye contact was made and answer was just to look online.
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May 2023 by Lynn (Mo)
Male manager was the rudest person i have ever experienced.Trying to do a exchange and he would not follow his own company's return guidelines.
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May 2023 by Sadie Garcia
Loved, Loved, LOVED the customer service here! The employees were so friendly, and fun, and helpful. I went today (April, 30th 2023) and 4:30pmThe employees were great! I would 10/10 recommend this location!Please let them both know that they made my day and put a smile on my face.
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May 2023 by Lynn
Male manager was the rudest person i have ever experienced.Trying to do a exchange and he would not follow his own company's return guidelines.
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April 2023 by Its Me
I had to run in, last minute. Right before close. First time in forever that I was treated like someone that was spending money, should be treated. Michael not only offered help but gave me pointers and was spot on right. Smiled and was so proffesionally friendly. Its GREAT to have an alive vibe back in my Sally. Please keep up the great work! Thank you!!
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March 2023 by Jill Gurdak
Super friendly and helpful. Nice selection of hair color.
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March 2023 by Nancy K.
This review is for the Sallys in Marketplace, after watching many Youtube clips, I had lots of questions about coloring my hair. I was pleasantly surprised with the dept of knowledge of Michael. As a former salon owner he put me right at ease, discussing products and proper applications. He listened to all my questions, and didn't make me feel stupid for not knowing the basics of hair coloring. I left confident with a bag of products knowing that my Grandma grays will shortly be gone. Super pleased with Micheal and the level of service was outstanding. Well done.
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March 2023 by Jeannie H.
This store is under NEW MANAGEMENT and I can't say how impressed I am with the staff. Michael is the new manager and is absolutely wonderful! he made sure that he price-matched the clearance prices from the web site. Very friendly staff (Jasmine) and also a clean store. I will definitely be back to this location.
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April 2021 by Mat Smith
Sure do got a pretty girl that works there...?
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February 2021 by Katelynn Hale
My favorite Sally's location by far! Always the best customer service. I refuse to go to any other location at this point. Keep up the good work!
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January 2021 by Allison Shaw
I just came in for a pick up order and the two girls who were working just stared at me like I bothered them and then asked me if I needed help with anything. This has been my go to Sally beauty supply for years now. I don’t know who these girls are but they’re definitely newer and their customer service was a really bad first impression.
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January 2021 by Jami M.
A salesperson named Lisa was working along in this store when my elderly Mom and I came in. She was sticking shelves. Never asked us if we needed help. Could not find things and when we asked, she pointed us in the direction the product was in. My mom asked if she could use the restroom and she said no it's closed because of covid-19 on side while she's used it there several times before and the girl would not let her use the bathroom. My mom being elderly, found the bathroom and went in annoying to me because I was trying to find the products I came in there for did not know and the salesperson proceeded to ask me if my mother went into the bathroom without her permission and I said quite honestly I have no idea because I am trying to find products I am unable to find. My mom did apologize to her and said she would rather go to the bathroom then pee her pants. This was the worst customer service experience I've ever gotten at this location.
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September 2020 by LadyCandyland Moore
Always pleasant and got neat products!!! Love going there♡♡♡
