“These are great people! I lost a bolt on my push box and they got me back plowing in no time. They were extremely helpful, friendly, and generous. Can’t stress enough what life savers these guys were! Thanks again for the help. You guys are awesome!”
“I’ve really had the best experience at this store. I’ve visited a half dozen times over the last year. They have a great selection- and the staff is nice and helpful. This last time- a lady helped me- I came in about a half hour before close. I have to drive an hour to get there- and traffic isn’t always kind. She helped me get the right coating_ and introduced me to carbide tools.I appreciate being treated well- and I love my new hobby. No amount of online shopping can replace when you get from visiting a brick and mortar store with knowledgeable staff that love the hobby.Within the first few days - I’ve already sold 2 pens, and the lady wants 3 more. Thank you for the amazing experience”
“I typically shop at a different Ace Hardware store but needed parts for my eGO lawn mower. EGO pointed me to this store. I demonstrated my issue to the store associate. Though young he completely understood the issue and agreed with me on the parts I needed. He helped me write up the order. The price in this store was very competitive! Parts should arrive in a week.”
“Been going here for everything from Uhaul to UPS to needing things like paint and tape for my projects.Everyone is always nice and today they helped me out with some issues I had sending a package. The nice lady was really patient and went out of her way to help me.”
“Exceptional customer service. Large variety of inventory, & high quality materials. Placing orders is a breeze and Bud is always there to help with any questions we may have. Highly recommend!!!
Thanks again MAC & huge thanks to Bud.”
“I went in today to get a new tank of gas. The black guy freaked out and told me to stay outside. When he came out he asked if I was a terrorists because I brought the tank inside to get refilled. He went one to tell me all about how you can’t bring on an empty take because it would explode. I will never get gas there again.. he is so unprofessional”
“Really good results..my Toro 6.0 GTS kept stalling out..maybe carb. Brought it in. Got an initial quote.came back a couple weeks later and tested it before I paid. Still wouldn't even start. Needed much more. $60 more but worked like a gem. Worth every dollar. Just be patient and test everything. He does great work..”
“I really appreciate the time Aiden (from the 28th St paint department) spent with me today. I had lots of questions that he patiently answered & helped me find the right products for my project. Andre (Dre) has been a big help in many past visits also. Thank you fellas, you are appreciated!”
“When I think customer service is going downhill everywhere, this place gives me faith. I frequent this store because I live nearby and been going here for years. I usually don't ever need help and just find things myself but the last couple times I’ve needed specific help with a project I’m attempting to do myself.
Stephen, a manager, offered help when I was looking and was more than helpful. I’m writing this review because I came in a week later and he remembered my name. I was really surprised. He helped me again with finding what I needed for my continued project and really seemed like someone that was interested in my DIY. That’s the customer service that separated this place from any place I’ve been to.”
“In this day and age it's often hard to find good customer service. So far this store has delivered every time we've needed help. Wanted to give a shout out to Spencer who really exemplified today what good customer service is all about. Thanks for finding that pallet of potting soil and helping move it and load it in my car. We'll Done.”
“Lowes is a great store with helpful staff. Be sure to say Hi to Ruth at the contractor desk checkout weekdaymornings. I think a lot of people shop here just because she is so friendly and personal.”
8AM - 8PM
4646 28th St SE, Grand Rapids“Excellent customer service! The guys at the rental desk were helpful and good communicators. They had no problem rinsing off what I couldn’t sweep out of the truck and trailer on a rainy day and didn’t charge extra for that.”
“It's a big place, so I have trouble finding stuff when I come here. Employees are usually easy to find and willing to help, especially with odd projects. Really appreciate their employees letting me know about the plant warranty when I was last buying shrubbery.”
“The guys working this evening were so helpful! Got the battery for my key fob, plus a little help getting the batteries open. Very nice very kind. Also of course it was wonderful being greeted by Stanley the kitty!”