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“One of the best locations I know of! Speedy and efficient service, clean store, super friendly and intuitive staff that are more than willing to help any and all customers that walk in. Also LGBTQIA Friendly! Love this location! ?”
“Drove by the store for 2 years and decided to go in today. Definitely a high end clothier. Riv is an excellent personal shopper and stylist so make sure to ask for him when you are here. Great selection of Italian and USA made items as well as accessories for your wardrobe. Though we didn't end up buying the $6000 suit, we did find the pants, slacks and sport coats needed to take our style to the next level. In house tailoring is available to get the perfect fit. Only looked on the men's side today so I will report back with info on the women's area next time.”
“We came here and we were really pushing it for time, we got there right at closing and they were kind enough to let us still look around. They didn't have the size jeans I was looking for ,but they were very helpful none the less.”
“I've visited this store several times I've the past year (2022) and the store is always clean and organized. The staff are friendly and always willing to help too.”
“Great staff. They are knowledgeable. I’ve been to the 12 oaks location in Novi and this one- both have exceptional service. Sonny’s is the only place to find the rarest sneakers for the best prices! Love this place!”
“Terrific customer service!
Damage to a rod requiring warranty service brought me to this Orvis location.
Prior to my arrival I had worked the online preparatory steps for warranty repair. Some how (probably my error) the invoice ended up showing two rods for repair and a potential double charge. I figured I would address this at the store in person.
Jake and his teammate (sorry, didn't get his name) were great from the moment I walked in the door to the shop. They were friendly, listened carefully to my concerns and knew how to get the situation handled. Jake assured me that the transaction would be ok and committed to keeping me in the loop.
Sure enough when I got home, later that afternoon, I had been cc'd on a communication from Jake to the Orvis customer care team. A subsequent communication, the following day, to me from Orvis customer Care put me at ease that the transaction and repair would go smoothly.
Thank you Orvis, and specifically Jake, for seeing that the little things and communication were handled well.
I am an appreciative customer.”
“Not a very large Nordstrom Rack, so definitely lacking in variety of brands and options. But mostly well organized and managed. No wait at checkout which was a plus so good to see they are well staffed compared to others.”
“Gene, marina, and Ashley you 3 rock!!! Helped me and my sister out with everything. Walked us through couponing and sale prices. Got us jeans on hold at a store closer to us. Thanks you 3. Good luck at state gene !!!”
“I have never had a better experience at a store, the team at this zumiez Morgan, Gavin, and the store manager Katelyn, are truely the best ever!!! Not only did they help me find the best sam and colby merch, they are the most helpful, and kind human beings. Thank you guys, you are the best and I will definitely be coming back to see these workers again. <33”
“Went in tonight with an issue that online customer service did not solve for me, and Genevieve was kind, helpful and didn’t even seem irritated that I showed up 20 minutes before close. Thanks so much for having such great service in store!”
“Thank you Isabella lady the Cashier for been so Kind and Lovely to us, the Costumers. I was watching from behind the line the way you interacted with the costumers during check out. Helping and suggesting how we can find what we need in the store. Thank you.?????”
“What I loved about this location is that I found some shirts suitable for Michigan weather, and they had thumbholes to keep your hands warmer, I love that so much! Wasn't even looking for, discovered once I got home the added utility of having a nice long sleeved shirt. Made me very happy!”
“This place is a newly found gem to me. After losing almost 100 lbs, I can fit into the small sizes here now. Love the clothing styles here and will definitely be back for more deals.”
“I love urban and have visited many different stores, and this location has the kindest staff who keep the shop looking beautiful 24/7. Kentwood urban has become my favorite urban outfitters to shop at due to the inviting nature of the employees and the aesthetically pleasing atmosphere that makes me love taking time out of my day to stop in instead of going online. Keep it up Kentwood urban staff!”
“I had not been clothes shopping for a very long time because I typically don’t like to. However, shopping at this J. Crew store was awesome. Sierra was friendly and knowledgeable and helped me pick out some great clothes.”
“I never find much at AE anymore but that's due to my age not them. Lol I really like the bras, socks, comfy pants and tops at Aerie. They also have some stylish leggings and I've loved the bathing suits I've purchased. They get 5 stars for comfort!”
“Love the store, but would like a men’s section. I think a lot of guys would buy a pair of jeans if there was a section in the store. Maybe just expand and make the store bigger.”
“I come to this location a lot and I haven’t feel so welcome like I did today. JESS help me pick the right size of pants and show me different styles, she was really helpful. (she deserves a raise) <3”
“Kinda a store for some fast fashion but besides that I like what they have to offer, except yall need to fix the light in the back where the shoes are, next to the plus size section. it keeps flickering like broken broken”
“being born and raised in new york city, i had high expectations for customer service when i moved to grand rapids, michigan. i am in love with pacsun and i am extremely grateful that grand rapids not only has one, but three locations. i recently visited the location inside woodland mall. long story short; amazing experience. i was having trouble looking for a birthday present and was assisted by an amazing employee. this amazing employee’s name turned out to be michelle. very cute by the way, hope she’s single. very lovable person, loves to help others. in conclusion, i will be recommending this location to family and friends. if you see this michelle, THANK YOU.”
“This is a nice friendly store, but I find for me that the selection is very limited. I really don’t like buying clothes online…too much of a hassle returning items that don’t fit. Besides, I want to support local businesses as much as possible. They do have a good selection of the items that they carry… just not enough of the different things. Support local small business!”
“The staff was awesome helpful the best time to get a prom dress is to take a day off go on the weekday. The staff went above and beyond to help my daughter with her beautiful dress”
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“Let me start off by saying it so pretty in the closet my experience was awesome and when I tell u ladies it’s set up like a beautiful walk in closet with so much to choose from so make sure u have time …make sure u go stop in and check it out customer service is amazing ?”