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March 2024 by Elizabeth Saul
Easy to find. Great customer service in person. Thank you. The store is great. The company is not.
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February 2024 by Cassie Young
Charter Spectrum customer service has always been there and ready to help when needed. Their customer support seems to be non stop ready to take your call. I give it 4 stars, and maybe even closer to 3 because of their cable selection. It's a bit expensive, and for the price there aren't many movie channels, and there's been moments where channels are just removed from your original plan. Their cable is a bit trying. But their Internet is great, Internet service and response is great.
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January 2024 by Adam Loewen
Need to not have such long waits at the stores.
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January 2024 by Steve Zukin
45 minutes to get waited on
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December 2023 by Rochelle Smith
Great customer service, great cell service, internet and tv service! Get all services from them and love it! They do offer landlines as well. Great for those with young kids in the house, and anyone really!
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December 2023 by ryan rose
Return my internet box over 1 month ago to cancel my internet. They took my internet box and they gave Me a receipt and never took it off there end and they charge me 29.99 for something I did not have. Took me almost 45 minutes to hour to get it resolved.
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November 2023 by Lori from Caddy
Just signed up for charter internet and Spectrum TV. Jake was the tech who installed everything. He did a great job in spite of the horrible weather. Thanks again Jake!!
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October 2023 by Lori Watson
Just signed up for charter internet and Spectrum TV. Jake was the tech who installed everything. He did a great job in spite of the horrible weather. Thanks again Jake!!
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October 2023 by S us a n Ba l d win
I had been having trouble for a few months with mail getting kicked with message I was over limit even though I was emptying daily and showing only 15 to 30 emails. Turns out when I had upgraded to Microsoft 2021 Office Suite, the Outlook program screwed up my files so when I was deleting files, they were going to a hidden file instead of trash. Thank goodness for the tech at Spectrum who realized I had over 52,000 files and told me what to look for. Took me a while to find that hidden file, but now I'm running fine.1
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September 2023 by David Taylor
The employees are kinda rude, they talk elderly people into high bundles, if you remove the TV off your package, they try and make you keep it.
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August 2023 by Tara Gonzalez
TJ was an absolute expert. Friendly service and very knowledgeable.
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August 2023 by Walli Soles
Service was excellent ?.
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August 2023 by Steve Vanostran
They were friendly,informative and broke down some awesome deals that could save me a ton of money.
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July 2023 by Joe Swanson
Wonderful people Tj and Tawnie are the best
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March 2023 by Sydney Duncan
Incredibly difficult to work with. Kaycie called me when I was at work, was incredibly impatient and rude. Wouldn’t answer any questions and didn’t want to hear anything I had to say. Kaycie basically made all the decisions for me on her own regardless of my opinion. I cancelled service, I’d rather hangout like a pilgrim than deal with this.
