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November 2023 by Sandi Dixon
Loved my experience there. Drew Baker was awesome. Had everything ready when I arrived. Signed papers and was in my beautiful truck and on my way home.
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November 2023 by Chris the Brit
Drew and Scott in Sales were wonderful, Ted in Finance as always is the consummate professional, while Logan in Service is always on the ball for any issues we have maintaining our vehicles.
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October 2023 by Karen Smith
Wonderful service on my 2023 Blazer. No wait times, greeted professionally and service was completed in 40 minutes while I waited. I drive from Grand Rapids to get my service done at BBC in Cadillac - they are the best!
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October 2023 by Davin Hogan
Great Owners, they were very friendly when I purchased my Jeep. Huge shout out to Brant for giving me a great deal! Definitely recommend working with him.
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October 2023 by Sharks 1013
Cam Belenger and Selena are the best. They always help with any questions I have. Helped my boyfriend and I find a vehicle we wanted. 100% recommend this place to everyone
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September 2023 by Harold Mattox
Bad run away from this placeWill update when I have all the proofThey have a Parts and Service provided as-is disclaimerI have only seen this at a salvage yardHad my car there for service for 4 days from 7.24. 7.28.23Charged for services that did not get done and were not performed per the service manual. Asked about the warranty not on paperwork, was told to ask another dealer. I took a video to prove that the services were not performed. The owner was irate with me when we spoke.I drove 1 hour to be disrespected for spending 1800.00 of my money
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September 2023 by Greg Pitchure
Logan in the service dept is awesome!! Betten Baker I hope you see the value he brings to your business. In many cases I was told by other companies you need this, this, and this done to your vehicle. I bring it to Logan and find out no you don’t need that done it’s perfectly good the way it is. Honesty from a dealership service dept. is a rare thing as they work on commission in most cases. Don’t hesitate to go with Betten Baker for your vehicles maintenance & repairs
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August 2023 by Jennifer Kiel
I don't live in the area, I'm from St. Johns. When I hit a deer north of Cadillac, I debated on having my Buick Enclave towed to my hometown, but after checking with a few people who gave Betten Baker good reviews, I decided to have the work done there, which was the closest to where the accident occurred. It was over $19,000 and it took over two months because of parts delays. But Guy and the entire team there kept me informed on the progress. I was very happy to pick it up. The work and service were top notch. It drives like a dream and looks like nothing happened. Thank you. Jennifer Kiel
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July 2023 by Shawn Stevens
I was astonished by the ease of upgrading to a bigger truck. Cole took the reins and got everything done in a timely manner. I was shocked it was able to be delivered to my door the same day!
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July 2023 by ty vanhaitsma
Colton assisted me with buying my car. Had an amazing experience and had excellent customer service. Would highly recommend going to colton Winkle when looking to buy a car!!!
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July 2023 by Annette Scroggins
Service department was awesome. They fixed my 2019 Chevrolet Silverado 3500 dulley in a timely matter & treated us with the utmost respect. We was on vacation & had the low coolant light on also engine light on with a message saying in 154 miles miles will reduce 65 mph we went in there doing only 35mph. The technician found the problem asap & resolved the problems. They also updated the software. Thank you fir taking care of us ...we haven't had anymore issues since ?
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June 2023 by Nelson Goddard
Great dealership honest sales people I bought a 2006 expedition from the back lot. I was in inbetween vehicles, and they definitely helped me out. I almost didn’t buy it because of a bad experience at a different dealership. (Not owned by them)
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May 2023 by RedWings 43
We bought a truck here recently and we couldn’t be happier with them. It was absolutely the best experience we have ever had buying a vehicle. I highly recommend Zach if your looking for a new/used vehicle, I want to thank Cameron for making the whole process so easy and it was good to see you again Cam. Thanks for everything, you’ve earned customers for life. Dan Thompson
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May 2023 by GM1961
The Body Shop team at Betten Baker of Cadillac MI is 1st Class! The Manager “Guy” is fantastic to work with! Very easy and flexible in terms of scheduling. Took my Buick in for some minor bumper repairs and they had it done in no time. When I dropped off the car, it was muddy and dirty. When I picked up the car two days later, it looked new and clean! My wife is still talking about how clean the car is and how fresh it smells weeks afterwards! Highly recommend!
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May 2023 by Amber Wessel
Betten Baker fixed the timing chain on my car but refused to fix the exhaust leak that they caused and refused to recharge the AC system that they discharged denying causing any of it. They said it was because someone else worked on it before them but I watched the other person work on it and they moved the whole AC pump and made sure there was no exhaust leak when the vehicle started. My mom paid almost $3000 for them to try to swindle me out of more money. They also tried to say they fixed the timing chain on a 2011 traverse without moving the engine even though there isn't enough room to do that in the engine compartment and lied to me and told me they let my friend talk to the technician when they didnt. DO NOT TAKE YOuR VEHICLE THERE AT ALL. The owners response to this review is a lie. They never let the gentlemen who picked up the vehicle talk to the technician at all he even showed up early to speak with the technician and never even saw him at all. My car had no exhaust leak when I dropped it off but had one when I got it back and the AC worked when it was dropped off but didn't when I got it back. All they want to do is deny deny deny and not take responsibility for what they caused. Anything to cost you more money. Not to mention the gentlemen that answers the phone Logan accused me of lying when I told him the car ran with 3 cylinders misfiring when I explained to him how I knew the exhaust leak wasn't there before and the owner accusing me of lying in his response. I have video of the car running without the exhaust leak.
