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“Had several watches needing repair. Wasn’t sure so I tested the waters with just one. They did a superb job and I brought all the rest there for them to fix. Customer service was top notch throughout.”
“Wanted a custom ring designed. Ken took all the information and they made it happen. It's beautiful and very professional. Something I would be proud to pass on to the family when I go. Thank you so much Ken and Collin. I would recommend Russell & Ballard Jewelry to anyone.”
“Ash was awesome to work with and so pleasant to talk to! Answered every question I had and made my experience in todays visit the highlight of my day! Literally the type of person that KEEPS reoccurring customers! I am looking forward to future business! If you come to the Grandville location, I recommend you ask specifically for Ash, your needs will be met and you will will have the most exceptional experience with someone who is trying to help you, not just be a salesman. Thank you Jared for hiring such people!”
“This place is absolutely amazing. The entire staff are the most nicest and helpful people I’ve encountered & made the experience amazing, easy, and enjoyable! Highly highly highly recommended they will walk you through the entire process at your speed until you get something that is EXACTLY what you’re looking for!”
“Great experience. I was a repeat customer from 9 years ago when I bought an engagement and wedding band for my wife! We had to unfortunately look for a replacement b/c it has gone missing! But the process was smooth in which we found the perfect ring and band to go together! Definitely recommend their customer service!!”
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“I love the service and the team is also very helpful with anything! Brought in 6-7 watches needing to get new battery’s and also resized. They were happy to do them and got it done in a timely manner! Great place to shop for affordable watches!”