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January 2024 by Teresa Kemp
I have been a member st this C.U. for the passed 9 years. The staff are always to welcoming and helpful. Very efficient at the jobs. And always have a smile for you. Love this C.U. I will be with them always.?
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December 2023 by Kelly Kramer
I wish I could say that joining Advantage One Credit Union was the best decision I've ever made, but that would be a lie – it was actually the best decision my cat has ever made. Yes, you heard that right. My cat's credit is through the roof now, thanks to Advantage One. I mean, who knew they offered such purr-fect financial services?The other day, I walked into their branch, and I kid you not, I was greeted by a team of financial wizards wearing capes. Okay, maybe not capes, but they might as well have been, considering how they magically made all my banking woes disappear. And the best part? They didn't even bat an eye when I asked if they could set up a direct deposit for my cat's allowance.But in all seriousness, Advantage One Credit Union has been the cat's meow when it comes to customer service. Whether you're a human, a dog, or even a goldfish with a good credit score, they'll take care of you. So, if you're looking for a financial institution that's as reliable as your pet's love for cardboard boxes, Advantage One is the place to be.
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December 2023 by Brian Nichols
I initially posted this, and it went under the southgate branch, but it holds true for this branch as well, and my intent is dissatisfaction with Advantage One as a whole. My original post had a reply from Advantage One stating that a manager would be reaching out to me over my concerns, and after over 2 weeks have passed, I'll take this as their idea of customer satisfaction. However, I will never be satisfied paying 5% fee to deposit change (my money) into my account.I have had 2 accounts and numerous loans here for years, and I'm getting tired of it. One thing after another here. Issues with using my ATM card at other credit unions because the security alerted as possible fraud even though I've been to that ATM numerous times past and even after dealing with the security people. NOW... they are literally nickel and diming you. You can no longer directly deposit coins into your account, you must use their change machine that they CHARGE you a 5% fee on and yes even if you only have $10 in quarters, they will NOT just accept them at the counter (SORRY TO DISTURB EMPLOYEE SOCIAL HOUR). Staff seems to be becoming less friendly as well. The ONLY reason I haven't left is for the inconvenience of switching stuff around like auto payments, but it's working its way to that point very quickly.
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December 2023 by Robert Gutierrez III
Very pleased with the level of service coming from Advantage One Credit Union. Julie Lake and Becky Seal have helped my family and I tremendously through the car buying and home buying process. Thank you!
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November 2023 by Kirsten Pagan
I had an amazing experience here. Amber took care of me and she is outstanding! She helped me buy out my car lease and she did everything for me, I didn’t have to deal with the dealership at all. She explained everything in detail so there were no hidden fees and I was informed of everything up front. I can’t say enough great things about her! Highly recommend.
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November 2023 by Kim Szczepanski
Advantage one credit union has the best customer service. They helped me with a small loan and walked me thru everything. I give them a huge thumbs up!
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October 2023 by Anastasia
My family and I have been with you guys for years! Emma is my point of contact and she truly is wonderful! She is always so kind and responsive when helping no matter what it is! She is also super fast whenever doing things for you and gets it done so well!
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September 2023 by clarissa
I recently had the pleasure of working with Emma at Advantage One Credit Union and it was a truly incredible banking experience. Emma went above and beyond in every aspect of my experience with Advantage One. She made keeping in touch easy and was available to answer all of my questions with positive energy.Not only did Emma help me with my loan, she went out of her way to make the process as simple as possible. She reached out to other departments when necessary and provided me with information and contact details for my local title department, even following up on my behalf to ensure my questions were answered.Emma's professionalism and scope of knowledge were truly remarkable. Without her, I’m certain the process of paying off my loan would have been incredibly challenging! Above all, Emma’s responsiveness was outstanding and she always responded in a timely manner.I would recommend Advantage One Credit Union to anyone who is looking for a great financial institution. They have provided wonderful service to my family as well, and Emma has definitely proven to me that the employees at Advantage One take pride in helping their clients and providing unmatched customer service. Overall, a fantastic experience and a great way to bank!
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September 2023 by Deena Majors
From the moment I spoke with Laura in accounting to her giving all the assistance she could til she turned me on to Courtney who stayed on the phone with me until all my needs were met. I have no complaints at all. They both were exceptional great and I appreciated all their assistance to help me
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September 2023 by John Martin
I have been with Advantage One for about 10 years now and can only say good things. Emma has been my main point of contact for as long as I can recall and she is the best! Since moving out of state, she’s called with any updates I need to know, and is quick to answer a call or return a text when I reach out in need. She is always pleasant to speak with and has made my experience with Advantage One nothing but positive.
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September 2023 by Sandy Long
I've had nothing but excellent interacting with Emma Compton. She is extremely knowledgeable and is always on top of anything I may need or have a question about. She has been absolutely wonderful to go to for anything. Thank you for having such a wonderful lady to go to for any matter. Sandra Long
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September 2023 by Candie Dee
I love that AOCU, helps get you in a car. The person who has been over my account Emma, is fantastic. If something seem confusing or you just have a problem with your account Emma really listens and explains so you understand. I truly feel human and not just another account number. Keep up the good work Emma and Advantage One Credit Union family.
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September 2023 by T J
I huge thank you to Jayden Buchanan for being so friendly and helpful at the branch.Opening my account online was easy and quick.I’m looking forward to growing my relationship with the credit union.
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September 2023 by Emjay Empath
Advantage One is amazing!!! I highly recommend this organization to anyone. They are kind, courteous, and extremely professional. Emma in particular has been a Godsend.
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September 2023 by Shannon Hooker
I've been using Advantage One for many years. Checking, savings and car loans. They have been great. Highly recommend.
