This ZAX Auto Wash location has closed

5250 S Old US Hwy 23, Brighton MI 48114

About ZAX Auto Wash

ZAX Auto Wash provides car wash services across multiple locations. Reviews note that the quality of washes can vary between these locations. Some customers report very positive experiences, mentioning specific employees who provide great help, have a positive attitude, and clearly take pride in customer service and satisfaction. These staff members are described as friendly, assisting with transactions and meticulously pre-washing vehicles to get them thoroughly clean. However, experiences have not always been consistent. There are reports of the business being closed during regular hours for repairs, which has frustrated customers with monthly packages. In the past, some customers reported significant issues, including vehicle damage at a wash, followed by poor communication and a lack of resolution from the corporate office, leaving them to pay for repairs themselves. The chain is now under new ownership, and recent customer service is highlighted as a night and day difference from before. Recent issues have been handled flawlessly with outstanding communication and service, with repairs covered at no cost to the customer. While mechanical issues can occur, customers appreciate the improved way problems are now managed.