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July 2024 by Joseph Trepasso
Went to get new phones, Kenneth was unfortunately tasked with helping us. From the moment we came in he was acting like it was probably the most inconvenient thing that had ever happened to him. He walked us over to the new iPhones and just stood there starring at us like we were supposed to know what we wanted, he offered no clarity, and when asked a question would give the most short annoyed answer he could provide. When he was setting the phones up he kept making comments about how many customers had shown up to the store and how annoyed he was by it (that’s really great to hear as a customer) another associate was helping someone and he kept making comments under his breathe about the conversation they were having, at one point I asked him a question and he didn’t even respond for about 25 seconds while he talk to texted on his personal phone about his dinner plans for later, then looked at me and said “what did you just ask?” When our phones were almost done setting up, mine had taken longer than usual and he had made mention multiple times about how hungry he was and how he wanted to go eat his whopper from Burger King, and he just came over and handed us our bag and the phone and said “sit here and wait till it’s done then you can leave” and just walked away.
I will never return to this store again when I need a new phone, or anything for that matter. Verizon sucks.
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July 2024 by Keith Decator
Took care of me with amazing customer service. Thank you Joe. You were awesome. Stay Blessed
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July 2024 by Kimberly Maas
So I went into this verizon store this past sunday due to my Metro phone completely freezing up in the screen going black. I had been with metro pcs for over ten years now and I was completely done with having to buy a new phone from them every nine months or so. I decided to switch to verizon and I went in this location and had the absolute best experience that I have ever had at a cell phone store! I worked with a gentleman named Chris and I cannot say enough wonderful things about how amazing he was in helping me switch to verizon. I was having so many issues trying to deal with metro pcs giving me my account number and my pin number that I needed to be able to change my phone number, and all my contacts over to my new phone with verizon. Chris was kind enough to sit with me over 3 hours and helped me through every step of the way in switching service providers. I was beyond impressed as well with his intelligence in helping me to be able to switch everything over to my new phone! In addition to working with chris, I also had the pleasure of working with his manager Trey too. Trey was also so kind and patient in assisting me along the process too. They both really stepped up to the plate in trying to help me with the nightmare that I was going through with metro pcs on the phone that kept refusing to give me my account and pin number I needed to be able to keep my phone number. I cannot say enough good things about both Chris and Trey! If you are looking to switch over to verizon, which I would absolutely recommend now. These are the two gentlemen that you should ask for when you go in that store. I will never go anywhere else now but this store from here on out. Thank you both for your really stepping up to help me! Chris really helped to turn a bad situation with my old phone into a great situation with my new phone(which I love)! I very much appreciate how wonderful the experience was. Thank you again guys!!!
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June 2024 by smcnabb37
I will never return to this store and actually plan to leave Verizon altogether. The company has HORRIBLE customer support, but this store in particular has been exceptionally bad. Shame on me for returning.
Today I went in to order a new phone to replace the one my son dropped and broke. The salesman would not even look at it, just told me that I have to do it. I have been having an additional issue with my account where I am being charged for a phone I don’t have. It was ordered but then I cancelled the order before it delivered. I have been charged for an iPhone 15 for 9 months when I own a iPhone 11. I have called customer service 4 times and was told it would be taken care of. It has not. I am now looking into a consumer protection attorney. I explained all of this at the store and the salesman did not even want to hear the issue. He told me to call customer service.
Do yourself a favor, stay away from Verizon but if you MUST do business with them, go to the Auburn Hills location. I have always had salespeople that would at least ATTEMPT to help me resolve the issue.
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June 2024 by X X
I will never go back to this store because of one of their associates Zack. I was without a phone for 4 days and came into the store out of desperation. When I was explaining this to Zack, he looked at the account and had absolutely no help, got mad at me and just told me I could cancel the account if I wanted (was in the process of transferring from AT&T). Thank god for their call center because they were able to help and stayed on the phone with me for an hour while they sorted through an extremely difficult transfer from AT&T to Verizon. Just avoid this store, disgruntled people.
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June 2024 by Samantha Pronishen
These guys were awesome. Super helpful, great sense of humor, very efficient. really can’t ask for more.
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May 2024 by Tyler T
Hate going into Verizon stores. Pushy and rude sales people. Slow and horrible service.
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May 2024 by C Lenore
SPENT AN HOUE ACTIVATING MY MOTHER'S NEW PHONE TODAY AND THEN TOLD HER TO GO HOME AND FINISH SETUP HERSELF. SHE IS NOW HOME ALONE WITH NO PHONE AND NO WAY TO CONTACT ANYONE IN CASE OF AN EMERGENCY. ABSOLUTELY ABYSMAL, LAZY, IDIOTIC SERVICE.
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May 2024 by Patrick Sullivan
I've always had good experiences here, they don't try to over sell. Today I went in there looking for a replacement case for my phone and instead of trying to sell me one they told me that it has a lifetime warranty and I could do it all online through the manufacturer. This kind of service makes me willing to go back again
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April 2024 by Cinder
Great service and very attentive. Thanks so much
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April 2024 by Christopher Taylor
The staff at this store were extremely helpful. Chris and Zach both helped my family with an issue we were having. They guided us through many options from troubleshooting to new device options. Very helpful, knowledgeable, and found us the soloution that ended up working the best for our needs. I will definitely come to this store when I need anything from Verizon
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April 2024 by Debbie White
Raving Reviews wish I could give it 10 stars!!!
I bought a new (top of the line phone) and it was damaged. Verizon sent me a replacement and let's just say the frustration level was real. Trying to get my old phone to communicate with the new phone. So after many hours online and days trying with different reps, in tears, I walked into Brighton Verizon. Yes, Previously I couldn't leave this amazing review.
Fast forward to March 2024, wowzer!!!
I went into Brighton to Verizon on Grand River and met an amazing representative Zack. He was patient, caring, funny and oh so knowledgeable, part genius!!! I learned soooo much useful information. I am now a proud owner of a working phone fully loaded with my previous content. These guys didn't give up.
Also shout out to his Mgr Josh , they are a phenomenal team. The atmosphere in there is professional and knowledgeable.
Verizon Corporate, if you can clone Zack and Josh, let's just say you will be heads and shoulders above any other company.
Thank you for team members like Zack and Josh!!
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March 2024 by Jake Abel
If you like traveling to a store 5 times...literally...to exchange a phone, this is place for you! I hesitated to write a review, but after the 5th time of visiting this wonderful location, I figured I'd take the time...to save someone else some time. I have only written 4 reviews in my lifetime so far because typically, after a bad experience, you just shake it off and don't go back.
A salesman named Joe 'helped' us out the first day. It was looking promising. My fiancé and I needed to upgrade phones for business. Here is our experience:
During that period of 2 hours, I can't make this up, we received 3 quotes for the same product and packages. He ABSOLUTELY did NOT know what he was doing. This is why: every time we asked him a question about price or product or service, he beat around the bush and never answered our questions. He then proceeded to sell me on Disney Plus. What do I mean by this? I told him no...THREE..TIMES. So what does he do? He adds it on anyways come to find out after looking at the first bill. It was a PAIN to get it cancelled.
Next, he then proceeded to try to sell us on internet.... This part was the best. We got this box...a literal internet box. He tells us to plug it into an outlet at home and it will lead to instant internet. I said, "no," once again, THREE...TIMES. Finally, I just said yes to shut him up just because I knew I would return it anyways because I knew we would have to come back up there for something else. Well, here is the thing, I bring it inside our home, and it crashes our internet we already had.... I don't know how and for the love of God, I don't know why. So...I had to then TRY and use it because I business to take care of. Guess what, HE DIDN'T ACTIVATE THE BOX WITH OUR ADDRESS! In other words, we practically 'stole it.' Another salesman that Saturday said it wasn't activated and had a pretty nervous look on his face about it.
About the phone exchange...oh my Lord.... We were told there was a box coming in the mail...one month later...no box. Yes. this took one month. We checked with them NON STOP on this issue. They had has on a rabbit chase. Finally, we honestly got mad and walked in and calmly told them this whole situation. This lovely new manager (sarcasm) said, "No worries! We can just generate a QR code for you to return it that way and make it easier!" Am I the only one who sees the problem here? Why in the HECK couldn't we do this in the FIRST PLACE???
Lastly, my man Joe.... Joe walks over and had the audacity to ask if everything was alright after leaving a customer he was in the middle of dealing with, and man, do I feel bad for that guy. I bit my tongue and said, "Yep, we are all good now." He then said, "Well I have another deal for you!" I immediately said, "NO DEAL." He of course proceeds on anyways to tell me about the deal and finally I told them about our experience. It was HELL. Nothing but issues. Absolutely nothing but problems. He added on things after saying no. Lets go ahead and call that stealing.
I snapped a pic of the QR Code, booked it for the door. The new manager told me to wait, then proceeds on about the internet box again, not realizing we already took that train ride. I just shook my head and walked right out. Again, call this dramatic, but I CANNOT believe they hired these people.
This one took a lot of hold back not to snap. Proud to say I didn't, but I'd be SHOCKED if a customer doesn't snap at them on a daily basis.
Corporate really needs to come have a look at this.
Going back to BestBuy and buying a phone outright next time. There is no way Joe can convince me otherwise.
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March 2024 by Randy Scicluna
AVOID AT ALL COST! Their number one goal is to rip off the customer and hit their sales/upgrade goals. Was basically handed a wifi modem without asking and assured it was free for the first month. I should have known better with this store. They charged me the first month. Took the box back and still got charged. Now I will be spending my time to fight for my money back at customer service.
While I was in the store their was at least one other person that was upset with that store about adding secret charges to their bill as well. Find a better way to pay your employees rather than scamming your customers.
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February 2024 by David McFarland
The best thing ever the employees are so nice
