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July 2024 by John Doney
Brighton / Hartland / Howell
I would avoid if considering. Eventually you will need in person help from your bank. When that time comes, PNC won't be very interested in listening or helping.
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October 2023 by Aaron Hoffmann
The older teller at this location is the worst. She works hard not to provide a decent level of service. Crotchety at best.
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September 2023 by Bruce P.
I tried to deposit a couple two party checks that had been endorsed and they wouldn't do it so I went across the street to Ann Arbor bank and they did it smiling
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September 2023 by Jessica Soroka
Laughable. It's been your bank for 30 years, you cash checks there regularly, you provide your drivers license, but because the clerk doesn't "know you," she won't cash your check. Idiot.
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July 2023 by Jessie
I use to be grandfathered in to receive free cashier checks at PNC! But now that is taken away from me! NOW, PNC is charging me $5.00 for a cashier check. So, it forces me to go somewhere else for cashier checks. I now get my cashier checks at DFCU for $1.00. DFCU will also give $50.00 free a year for school aged children up until graduation! You will want to get in touch with them and ask about it. DFCU is a credit union.
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July 2023 by Dave Leland
It's my bank!
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May 2023 by W B
The bank manager is rude, the energy at the bank is down. I’ve banked here for over 10 years. It seems it is always short staffed. Sarah is the only person who has always been there to help. I would not recommend using this branch if you don’t have to.
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May 2023 by Christine Tejkl
I waited for over almost 20 minutes in the drive thru and for the teller to be rude is not cool at all.
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May 2023 by Jodie Pearsall
Encountered an extremely rude and inappropriate teller--an older woman with a bob haircut. I was attempting to help my mother-in-law who has memory issues deposit a check into her account. When we weren't sure which account to deposit into, I directed the teller just to choose either of the checking accounts, that it was fine. She didn't want to do her job, and repeatedly told us to go to the atm instead. I discreetly signaled to her that my mother-in-law couldn't remember her pin and she blatantly replied, "if you're having memory issues you need to..." (whatever stupid "advice" she felt compelled to impose on us). I added that my father-in-law was in the hospital, or he would be with her to help. Then she proceeded to school us that he needs to "teach" her how to handle her finances etc. (even though she was then aware of her memory issues). Then she proceeded to continue pushing us toward using the ATM. When she could tell we weren't going to leave the counter she finally deposited the check as I had been asking her to do the whole time. She was completely rude and wholly inappropriate. I will be contacting the branch manager about her behavior and encouraging my in-laws to find a new bank.
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May 2023 by Jann G
Hello: I walked in to learn about setting up a CD or two and was told I had to use my cell phone to make an appointment because they were a very very busy branch. No one in lobby at the time and didn't see anyone in the offices but it was a small lobby. Not sure but decided to look elsewhere since I would not be in town again for a while, and it is apparently a popular and "busy branch" and might not be able to fit into my schedule either.
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February 2023 by Steve Wizinsky
I put money in the ATM at 12:30 today it's still not in my account. They told me it could take days for PNC to fix their problem & theres nothing they can do. No one seemed to care that I have bills to pay today & I needed that money for them. I use to go out of my way to the Novi one because of other issues with the Brighton ATM clearly they still haven't worked them out.
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February 2023 by Jessie Anderson
I use to be grandfathered in to receive free cashier checks at PNC! But now that is taken away from me! NOW, PNC is charging me $5.00 for a cashier check. So, it forces me to go somewhere else for cashier checks. I now get my cashier checks at DFCU for $1.00. DFCU will also give $50.00 free a year for school aged children up until graduation! You will want to get in touch with them and ask about it. DFCU is a credit union.
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September 2022 by Gary Brewer
nice bank. can do all your banking there
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August 2022 by jacob Meinicke
Came in opened a new account. Got the card right there on the spot no waiting. Staff was super friendly and joking. Sarah helped me and I couldn’t be happier
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July 2022 by Megan Wild
Incompetent tellers and one very rude banker on this Sarurday. I received a small personal loan which was deposited into my account. I came in to get my funds in either cash or a check. They had NO IDEA what they were doing. The response I got was, "I'm just a teller." I was told to wait for a banker. So I did...for 36 minutes only to be told by the teller that she messaged him to tell him she couldn't do it either. Called my usual branch in ypsi to be told that the brighton bra ch didn't know what they were doing and the funds WERE available. Long story short.. I'll be driving to ypsi to do my banking from now on!
