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January 2020 by Lisa Obrecht
I arrived with my daughters for our spa day. Our appointment was at 1:30, clearly written on our appointment card we walked in the salons door at 1:10. We were told our appointment time had been changed to 1:00. We were not notified of the time change. We were offered only half of what we were scheduled to have. We were told we could reschedule for another time. I explained that my daughters lived out of town and rescheduling was not an option. All they could manage was to say how sorry they were. When I asked for a refund they had to have the card used. Since this was a gift by my husband I did not have his card. I asked for cash instead. I was told they couldn’t give that much cash. After I got my refund and had left my daughter told me the person who set up the appointment was sitting at the desk. They did not take responsibility for their mistake. There was no real customer service. It was obvious they did not want our business. My daughters and I had no massages or facials and the long awaited day with my daughters was ruined. Please do not trust this salon. I am sure there are nicer places to go.
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January 2020 by Mary Jean Darnell
I was given a gift card to receive an Olaplex treatment at this salon. I made an appointment for the treatment after being assured that this is a service that they provide. From the moment I walked in the door I was treated in a very uncomfortable and uncaring manner. The stylist (Josephine) informed me that the treatment is only effective if done in conjunction with a color treatment (which I did not schedule or need) she insisted that a different treatment would be more effective and that I would be wasting my money on the scheduled treatment. (A treatment that I had verified with the staff before scheduling) . Josephine was very insistent that I use a different treatment. I asked her if the treatment she proposed was "Curl Friendly" and without sulfates or silicones. I asked if I could see the ingredients, she said that they were not listed on the bottle and she couldn't access "the box" but assured me that the product did not have sulfates or silicones. She either did not know or she (to put it kindly misrepresented) but this was NOT the case. I was treated in a very uncaring manner, from a COLD shampoo (I understand the cold rinse BUT a cold shampoo?) to using a vigorous scrubbing motion on the ENDS of my hair??? and no relaxing scalp massage and indicating I sit on a dirty cushion . When I asked isn't this cushion dirty? she said "don't sit on it if you don't want to. "
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January 2020 by T. Okonowski
They do not care to honor scheduled appointments and will reschedule and not inform the relevant parties until after the new appointment time has passed. I will never come here again and will not recommend them to anyone.
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December 2019 by Lisa O.
I arrived with my daughters for our spa day. Our appointment was at 1:30, clearly written on our appointment card we walked in the salons door at 1:10. We were told our appointment time had been changed to 1:00. We were not notified of the time change. We were offered only half of what we were scheduled to have. We were told we could reschedule for another time. I explained that my daughters lived out of town and rescheduling was not an option. All they could manage was to say how sorry they were. When I asked for a refund they had to have the card used. Since this was a gift by my husband I did not have his card. I asked for cash instead. I was told they couldn't give that much cash. After I got my refund and had left my daughter told me the person who set up the appointment was sitting at the desk. They did not take responsibility for their mistake. There was no real customer service. It was obvious they did not want our business. My daughters and I had no massages or facials and the long awaited day with my daughters was ruined. Please do not trust this salon. I am sure there are nicer places to go.
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November 2019 by Katherine Elgin
Kelsey is a wonderful massage therapist! I would highly recommend her!
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June 2019 by Bri Cremonte
I love coming here!! It's the only place I'll come to have my nails done anymore. Very professional and friendly. Kathleen and Rose do the BEST work with my nails. Very great service, would absolutely recommend making an appointment!
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June 2019 by x x
Love Kelly who finally got my hair right after going all over Brighton. Love Shirley the masseuse who prevented my knee and foot from getting worse. Been going to Michele's say about 10 years.
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June 2019 by Tina Pheney
OMG! I can't tell you how awesome they are. Prices are unbelievable as in you can afford it. Waxing, pedicures, hair, everything. So customer friendly, relaxing, you feel like family when you walk in. Give it a try you will never be disappointed! Béen going for years!
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June 2019 by Morgan G.
I came here from west side of the state to celebrate the end of a hectic school year with a fellow teacher friend. We had facials, massages, and mani pedis. All the services were amazing and I left feeling great and refreshed.
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April 2019 by Aimee Kotrba
Fantastic massages, and very professional staff!
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March 2019 by Miranda Nickerson
This place id never been before , the person who did my waxing I forgot her name, she kind of had red hair . I had to stop here in a jam , because my regular salon was not available. She was very nice, but the waxing was painful then other waxing, and left a painful cut right under my nose , always it was a bit pricey. Nice salon , but probably won't be getting waxing there again.
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March 2019 by Crystal Seed
Great massage! Great atmosphere
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December 2018 by Jilayne Hill
Nice salon. Got my hair trimmed by Annie. Always satisfied with her work.
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December 2018 by Anna G.
I had a wonderful facial and pedicure from Rose. The facility is beautiful and I was completely pampered. Looking forward to going back.
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September 2018 by Virginia Y.
My due date is fast approaching and I'm getting more and more uncomfortable. I was on the hunt for a prenatal massage that offered the belly cut out in their massage table and an available appointment ASAP! I was referred here and they did not disappoint! I had Shirley and she was amazing. I was so relaxed and I think I even dozed off a bit. Let's just say I was sad when my time was up. I never feel like it's long enough! Haha they have a separate changing area where you would slip into a robe and then walked to your room where you have a massage. They also have showers too. I would definitely recommend them if you need a prenatal massage!
