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October 2023 by Aaron Hoffmann
This 5/3 location is very good. The tellers are excellent
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August 2023 by Megan Laws
Terrible customer service. I worked with Paige Vance who seemed very helpful at first. I’ve left her messages since Friday until today (8/9) without her calling me back. Just wanted to know if I was approved. I finally called the branch to see if she was out of the office. She was not. The branch manager told me Paige had been trying to call me. Liar. Paige hid behind her very rude manager instead of telling me I was not approved. The branch manager said “sorry about that” very sarcastically. SO RUDE AND UNPROFESSIONAL !
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August 2023 by Daniel Schmidt
Had a very bad experience yesterday, I just wanted to do a simple banking task, but was told by the manager she wouldn't help me because she would lose her job and not be able to feed her kids. I muttered the F word in frustration and was asked to leave, even after I apologized. Today I went back in spoke to a different manager and the task was taken care of VERY EASILY! THANK YOU!! I fully believe the manager yesterday was just having a bad day. However I will not be switching my business accounts to this bank anytime soon like I had planned. To me, customer service is everything, and I do not appreciate being treated like a criminal because I wanted to give money to 5/3 and pay my bill. That's it.
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September 2021 by Gavin Kolodge
Manny was very helpful!
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May 2021 by Judy P.
Fifth Third Bank has been very gracious and helpful with handling my aging mothers accounts. They have been patient and responsive to our needs and have made her comfortable and us educated. Since her passing they continue to step us thru the process and have been very open with scheduling. Thank you
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July 2018 by Michael S.
WHAT A JOKE OF A BANK! I walked into the Brighton branch in a great mood- with a check drawn on Fifth Third Bank looking to cash all or part of it. The rudest bank teller in the world told me they needed 5 business days notice to cash the check. I asked if the check was drawn on the bank, if the check was good, and what was the bank going to do for me. I was told in no uncertain terms that Fifth Third was DOING NOTHING FOR ME and that I could like it or lump it! How is this bank still in business? I say PEOPLE- VOTE WITH YOUR FEET AND FIND ANOTHER BANK- these people suck!
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March 2018 by Brent Ritter
Great staff!