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December 2023 by Susan Mall-Krinke
I just called the bank because I lost my debit card. Molly was extremely helpful. Check to see if there were any fraudulent charges and ordered me an expedited card to be arriving in the next few days. I thanked this bank for over 20 years and I love all the great service and always being able to pick up the phone and talk to a person.
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April 2023 by Nate Crane
Absolutely terrible bank, terrible service, and rude non helpful workers.Stay away from 5/3 and in particular this location.
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January 2022 by Ken Szpond
Great local bank with friendly and helpful people who listen and care.
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January 2020 by Josh R
Helpful staff and a great location. I truly enjoy banking there.
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July 2018 by sean carney
I love this bank! The bank tellers are helpful and efficient! We have never had a problem.
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June 2017 by Ann Lenehan
Complete waste of time! It's been almost a year now that our non-profit has had to battle for our erroneously charged funds to be returned from a card services merchant this branch recommended to us. They still owe us money and now I can't even reach them by phone (since no one answers) to check on the status! Completely inept and irresponsible!
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May 2017 by Michael Spagnuolo
My wife opened a checking account at the 5th 3rd branch in Brighton Mi on North Street -- I happened to be w/her.. We were told that because of the arrangement my wife's employer had w/5th 3rd she didn't need to keep the $1,500 minimum amount in her account to avoid monthly fees. Two months later they started deducting $11 & said the rules had changed. She then made sure her acct. balance was always over $1,500 but they still deducted a monthly fee forcing my wife to spend time getting her $11 back every month. Either this branch, their main office or their IT Dept. appear to be unable to correctly perform the most simple banking transactions. My experience w/the branch in Mason Mi (which ended over 3 years ago) was problem free.
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October 2014 by Jane Smith
I have never banked with this bank because I have heard nothing but nightmare stories about this company. My father (who is 65 years old) on the other hand was never aware until one day they lost a few deposits and he bounced checks. To straighten out the matter, he went to talk with a clerk, who accused him of lying. Amazed to be treated this way, he asked for my help. I spoke with another clerk and after providing the deposit slips and an hour and a half of my time, the matter was straighten out only for it to happen again 3 months later. The customer service is horrid with rude staff and short tempers. since the second incident, my father has moved to another bank and will tell anyone to save your time and money by choosing an alternative bank. Thank you for reading!
