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February 2024 by Rob
They got me. Kudos to them. Hope the money was worth it. Paid for a trans fix, overcharged of course. Went back because the repair didn’t work and was told the vehicle needed a new trans. Got other quotes. Diamond quoted $1500 more than other places. $1500 more!Did my research and it ended up being at $29 part (Speed sensor)not a new trans. Replaced runs like new.Beware of this place, friendly upfront but damn they will try to rob you blind. Shame on you.
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January 2024 by Mark Edwards
Great staff, fast and efficient!! I couldn’t be happier with Diamond Family Auto Service.
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January 2024 by Robin Harding
Thank you everyone on staff for taking such great care of me and my car ! The morning I had to have my car towed was 1* outside and they offered to come pick me up until the tow man arrived ? I appreciate the text updates the duration of my car being in your care and the many options you provided that worked with my budget! So friendly and professional, you all are my new “go-to “, thank you for doing such a thorough job!
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January 2024 by Felisha Gleeson
Andrew is the best.
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January 2024 by Janie Frasier
I am giving up the dealership. The service was on time & professional. I will be back.
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January 2024 by W Schmuntz
This has to be among the worst auto repair shops in Livingston County. They tell you they will have simple work done by a specific time but fail to do as promised. They seem to make excuses as to why the work wasn't even started by the time the car was supposed to be ready to go. Terrible, terrible service.
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November 2023 by Andrew Giza
The team at Diamond Family Auto were great to work with. I took my truck in for what I thought was going to be a bigger repair than it ultimately was. They easily could have upsold me on the more expensive repair but that’s not how they do business. They communicated the repairs they were going to make quickly and got my truck back to me ahead of schedule. I would highly recommend them to anyone.Services: Steering & suspension repair
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November 2023 by IasiRO1
Thank you, Diamond Family Auto Service for your excellent work and great customer service. Such a great feeling to know you are dealing with honest and good people! Thank you Andrew and Joe for taking care of my car today and treating me like family. This is my new "go to" place for all future auto services. LauraServices: Auto brake repair
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October 2023 by Chris S.
I went to Diamond to get my brakes fixed. They were extremely friendly and competent at their jobs. My breaks work better than they did when I first bought it. On the same day, I got my air conditioning fixed and it works great. They explained everything that needed to be done and weren't pushy about it. I'll definitely be taking my car back to Diamond with any future repairs.
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September 2023 by Leilani Wolfe
Amazing experience here! I was driving on the freeway and all of a sudden started hearing scraping sounds coming from under my car. Not ideal. I got off the freeway and Googled nearby mechanics. Diamond Family Auto Service came up with good reviews and close to where I was, so I pulled in and hoped for the best. The friendly associate at the counter immediately took my car in back and figured out the issue, which was not severe or dangerous (thankfully!) and gave me a few options. Since I wasn't from the area, he recommended a quick fix and then consulting my usual mechanic or dealership about other actions to take. Within 20 minutes I was back in my car and on the road, and because the fix was so minimal and quick, he even refused payment! Couldn't have asked for a smoother or better service experience. The waiting area was clean, welcoming, and well-stocked with complimentary water, coffee, and snacks. Can't say I hope to have more car trouble in Brighton, but if I do, I definitely know where I will go! Thank you so much!
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September 2023 by Kathy Prieskorn
Had one of those tricky car problems with intermittent car not starting. They thought they found the problem but when I got stranded because it would not start, I called and Jeremy had someone come and jump the car and follow me back to the shop. Mechanic Bryce researched the problem and they got lucky and the car would not start for them and they were able to diagnose the problem because the check engine light came on. Ordered the part and fixed the problem. Jeremy at the front desk was so helpful, polite and called me when he said he would. This is my first experience with the auto repair shop but I will not hesitate to call them again if I have other problems.
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July 2023 by Baraka Freight LLC
Very very very nice people and shopYou will back to them for sureNice costumer serviceIt’s amazing
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July 2023 by Chris
The people at Diamond are very polite and easy to work with. They are very thorough and get the job done quickly and correctly. I have nothing but good things to say about them.Service: Brakes
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July 2023 by Zoe Principi
My boyfriend and I have come to this Auto Service location for the past few months, and we suggest it to everybody! The staff are so friendly and extremely helpful to us, as we’ve had a lot of car issues this year!!Services: Transmission
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June 2023 by A
Joe was phenomenal this man deserves a raise along with all of their techs/mechanics very quick diagnosis (2014 Cruze diesel BCM issues) they got me in last minute on a Friday early morning. If I am in the area I will go here before anywhere else! 12/10 recommend their service!Service: Electrical
