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January 2024 by Joan Meddles
Just wanted a free estimate on crash vehicle but after 2 days still nothing from the company.
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January 2024 by Katlyn L.
I was going to buy a car and they have been lying to my face and are not willing to work with me. They said over the phone they can negotiate, but then told me they couldn't. Awful service and a bunch of liars.
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December 2023 by Marie King
Very professional staff,great job done,Kept me updated on progressEven cleaned and detailed my van before I picked it up.Great service!Very pleased!
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December 2023 by Kirsten C.
They have very poor communication, and ain't accountable for anything. I took my Jeep in just an oil change. They wanted to rotate the tires I said no. They did it anyways and now the Jeep vibrates in the stirring wheel as I drive down the road. I will be taking back to complain no looking for the argument from it. Simply put they suck.
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November 2023 by Christine Coon
They were so helpful and kind! They updated me every step of the way and they finished my repairs a few days ahead of schedule!!Service: Body & Trim
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October 2023 by John Whitt
Tom and the guys always do a great job.
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August 2023 by Lynn Lagana
It is seldom that you receive service that exceeds your expectations. The exception is the champion auto body shop on 9827 E. Grand in River in Brighton manager, Tom, Stanley, and Chad and his talented team of body technicians understood that we needed a quick turnaround for our jeep that had been damaged in a minor fender bender. Tom and crew helped us with the insurance squabbling, and had the jeep fixed in record time. Thanks for saving our vacation.
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August 2023 by Amy T.
Several attempts to get my car fixed correctly; told the "Warranty items" are not covered when they are clearly on my listed warranty items. Repairs not fixed properly and always told my car is ready at end of business day so I have to bring it back on a different day. Still trying to get a proper fix to an issue from June and it's now Mid August ( two months without a car). Diagnosing issues and the repairs are not what I would consider a Dealership quality! It's lies after lies and if that's what your looking forward to from a car dealership then buy from this one. I did unfortunately and I am out of a car for however long they make me wait... that's what their warranty gets you.
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June 2023 by Sonya F.
We drove an hour to the Champion dealership to buy a Challenger. A young man came out to the lot to help us. We asked him a couple of questions. Well, he answered us like we were stupid. He actually told us if we had read the small print of an ad we would have known the answers to our questions. Very disrespectful. I immediately got out my cell phone and called Randy Wise in Durand. Jamie answered the phone and answered my questions happily. We told the guy we were leaving the Champion lot and going to Randy Wise. Jamie sold two cars because she was respectful and helpful.
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April 2023 by Elizabeth C.
I was charged $650 to replace my battery on 2017 Dodge Journey. I bought the car used 2 mo. ago at Championship Chevrolet in Howell. I had the battery removed , went elsewhere and was charged $904 for a new battery, belt and alternator. I had already paid $45 for an oil change a few weeks after purchase. I was told to have Champion Chevrolet foot the bill as they sold me a faulty vehicle. When I went to pick up the car, the battery was dead. No seats to wait. I'm 74. Had to have it towed out of there.
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March 2023 by Darryl J.
I am newly retired and needed something under $10k that I could finance for just a few months. I first spoke with Matteah, who frankly should be a sales person. She put me in touch with Nolan and Jamme who worked magic with my horrible credit. But Kayla Ferguson...This young lady has the personality and drive to be a major player in sales. She's not a sales person. She's a person who sells. First thing she sells you? A smile. Whether on the phone, in email, or in person, Kayla's smiling and very positive. She went outside in the snow to make a video of my car and sent additional pics of it as well. Kayla was beyond patient as the insurance company took forever to issue my policy. When all was said and done, Kayla asked me if I was happy. Even if I hadn't been up to that point, I would have been then, because it shows she cares. Oh yes. I bought the car!!
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March 2023 by Darlene B.
I cannot believe the service I just received from this company. I was interested in a vehicle. I couldn't wait for them to open. I called early this morning to inquire about a Pacifica.. The Sales lady (Kayla )informed me that unfortunately it I could not be sold because they had not received the title. It was a lease and it hadn't been serviced yet. I I fell in love with it and asked her. Could I leave a deposit until I came to see it today she informed me that I could not leave a deposit online or come in to leave a deposit due to they have not received the title. I informed her my husband and I would gladly come out and take a look it if that was possible. she then told me she spoke with her manager, and that would be no problem. I expressed to her that I wanted that vehicle, and when it was Ready let me know what I have to do.. my husband and I had appointment later to go out and check it out. My and communicated with her several times. I just received a text from her indicating it was sold.. I am so Upset. Poor Customer Service! Obviously she doesn't know her job because I knew it could be sold. I would've been there this Morning! her, not knowing her job cost me a vehicle the color, the interior.....
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January 2023 by Mary Zayler
Worst customer service I have ever experienced!! Took my challenger in for warranty work. They did the oil change and ordered a new radio. The only updates I received were because I called them. I purchased this car from Brighton Chrysler along with a tire warranty. One of my tires had a big tear and needed to be replaced. They kept my car for a month!! Never offered me a loaner or any updates. I got tired of waiting and brought my car home. I took the car to LaFontaine and it took them 1 day to replace all 4 tires!! They came to my house, picked my car up and bought it back to me.
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January 2023 by jeff colley
Oil change time
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January 2023 by Joe Arrowood
Doing the best they can with part shortages. Great place and understanding