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July 2021 by Jennifer Burnside
Great customer service! Sam was easy to rent from and very helpful! Highly recommend!
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August 2019 by Sara Hathaway
Port Charlotte store rented a defective car towing trailer to me to pull behind the truck for my move up to Michigan. Car was moving and tipping on the trailer due to rusted out ratchet straps and mechanism. Waited 5 hours for roadside assistance, and was forced to stay overnight in Gainesville only 3 hours into my trip because the part had to be replaced. All in all, I spent about $900 for the rental and the hotel room. Even after the ratchet had been replaced the next day, the mechanic advised I should drive slower and check the security of the car every couple of hours, which extended my driving time, not to mention their speedometer shows you are driving about 4 MPH faster than you actually are. When I finally got to Michigan, they had the nerve to charge me $361 because I had the truck for 2 extra days! I had to haggle with Budget for nearly 2 weeks to get any compensation, and of the $1261 I had been charged, I got only $741 back. Did I mention that I was driving alone, and am a 60 year old woman? Budget dodged a huge lawsuit had that car tipped over off the trailer, which would have caused untold damage and injury to anybody next to or behind me on the road, not to mention myself. Would highly recommend NOT using Budget for your rentals. EVER.
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January 2019 by Kara K
I have to give Budget credit... I searched online for rental pricing for my lengthy holiday travels and Budget beat all other competitors pricing by hundreds of dollars! I was able to complete all details of my reservation online which made for a speedy and convenient checkout process once picking up the vehicle. The dropoff location was the same - quick and seamless. Either I got extremely lucky or this company has their stuff together because it's rare to have things flow this nicely during the holidays!!! Thank you to all the folks at Budget!
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September 2018 by Chuck Wright
Very helpful people at counter. Easy rental even without reservation.
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September 2018 by Denis Aseltine
Had a very good experience with this budget location.
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September 2018 by Paul Riedel
Charged me $79 for gas that I didn't need and several other hidden charges. Never again. From the Budget Rental in Las Vegas
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October 2017 by Carol Hiller
Fair pricing good services and awesome customer care😊
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December 2016 by yaycub D
I rented a truck from them 11 days in advance and gave my credit card as a deposit. They called me in less than 24hrs from my scheduled pick up and told me they could not provide the truck I ordered. They did not do much to try and resolve the problem either. I went to U Haul, and will be going there from now on.