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February 2024 by M Brichford
My husband and I have used this Budget rental car location a couple times and have always had a good experience. The service has been quick and professional. We will continue to use them in the future!
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January 2024 by Alyse Lindley
Sam is great. but that's where the positives end. Unfortunately every time we have to experience Kal, it's terrible. He doesn't honor the online pricing and always makes you pay more. It' unethical and feels like a scam.
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November 2023 by Josh Hodges
I started my rental near the end of September once the endo of October came around I called Sam who I believe to be the owner of the buisness to renew my rental for another month he said sure thing I can renew you and you don't even have to come in, keep in mind that at the time of the rental I was told I had to make an initial deposit around 1700$ on Nov 9th I recieved a call from the repo division of Avis which is one half of the same buisness saying my truck is 7 days over due because the card didn't go thru, I was never told I would be charged for anything at that time. I recieved no phone call or notice that the truck was overdue and now I am stuck with an 800$ late fee and have no other option other then to pay for that plus another month of rental these guys are swindlers and liars and will do anything to protect themselves from being at fault trust the other reviews you see here because they are all likely to be very true. On top of that budget call centers are all based out of India and are no help whatsoever. On top of theat they charged me for fuel service that I didn't ask for and gave me a 3/4 tank claiming it was full on the rental agreement. Nothing but swindlers!
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October 2023 by KD KS
When returning car, the guy in this office over charged me for fuel for over $20! With Even I clearly told him I already filled up the tank, and , he checked car. This was happened exactly the same at this office to me about 4 years ago. This is intentional and systematic. Guys working at this location are scammers! They need to be sued!
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September 2023 by Michigan Explorer
Dropped car off day early, using drop box. Now budget is accusing us of not returning car. ! Called office and they said we'll we need to make sure it is here. The lot literally holds about 10 cars. Look out window! Also recieved letter from budget demanding return of car! What ever you do, DO NOT USE NIGHT DROP BOX. HAND KEYS TO PERSON AND MAKE SURE THEY GIVE YOU A RETURNED RECEIPT!!
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September 2023 by Ismael
Quick and easy return. Great service and person at the counter gas very helpful and polite.
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August 2023 by Dawn Downs
They refuse to give back our $250 deposit.
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July 2023 by Rick Kawa
Manager was not helpful and rude. Was told to drop keys through the drop box and was charged an extra day afterwards. Employees do not want to work. Terrible service
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July 2023 by Scott Jackson
Everytime I rent a car I have great experiences with budget car rental. Care are well price and if you go online you can get a 35 percent off normal rates.
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February 2023 by Nicole Sanford
Cal blows is all I’ll say!!! GET BETTER PEOPLE IN THERE
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January 2023 by Katie Collar
We had a terrible experience with budget in Brighton. It took 4 trips to finally get a truck similar to what we rented. We were told that the truck would finally be ready for us and when my husband arrived it was still being cleaned. He had to wait 20 minutes for it to be ready on his 4th trip. We will not be using this company again.
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September 2022 by Christina Miller
Horrible customer service if you have an issue. I was on hold forever then they told me they couldn't handle my issue and I had to go online. Went online, couldn't find my location in the search and it said "If your location does not pop up, click here". Clicked on that , got another phone number. Called, on hold forever, got the, "We can't help you call this number". Called the number twice and no one ever answered. Wrote to them online, the response was to do everything that I had already told them that I had tried without success. CIRCLES, CIRLCES, CIRCLES.
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May 2022 by Al Cain
Why do you rent to idiots we just had budget van drive through doing 55 in a 25mph.
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May 2022 by huss
Great customer service! Was in and out within minutes. Highly recommend this location.
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March 2022 by dave newcomb
This was a fantastic place to rent a car! I rented a car for a week to go to North Carolina. Sam made it incredibly easy and we were in an out with a vehicle in less than 10 minutes. I can’t say enough about the reasonable price and friendly staff. The car was already clean but they freshened it up while I waited.I will definitely rent from Avis budget in Brighton again!