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January 2024 by Judith Dorton
Great service!!!!!
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January 2024 by Dana Mudri
1000% would not recommend. The monthly payments vs what they are selling a car for, do not add up at all. If you decide to back out on a deal because you aren’t comfortable, Caitlin will swear and you and will be completely unprofessional.
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January 2024 by Kiel Clothier
If I could mark this as 0 stars I would, however I truly want people to understand who they are working with if they go here. My wife and I bought a car from them about 2.5 years ago as we needed to upgrade to something bigger. Unfortunately we fell into a trap and bought a money pit, a broken timing belt, oil leak, and truthfully a POS that they threw a band-aid on to sell.The 0 stars comes to how they dealt with the situation; unprofessional, disregarded warranty, lied about fixing it, said everything was our problem, forgot to call for windshield, and wouldn't refund any insurance after we traded the car in. The worst part about all of this is their inability to even pick up a phone. Why even have them if you never answer or just hang up?! Mechanic? good luck. Sales? Only if you're buying! Finance? They'll "call you back" in a few days.If you even consider this dealership, please just don't.
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January 2024 by Annabelle McKinley
Poor service, very pushy, vehicles are over priced, dishonest, would not recommend buying a car here
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December 2023 by Tamal Kasim
Typical dealership tactics: Keep your guard up at all times. Too eager to sell me a car with blown head gasket for their own price. Photo for proof.
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December 2023 by Kent Blevins
This one star review is for finance manager Paul Pritchard. It was my first time purchasing a car from a dealership and this was such a bad experience I don't know if I'll ever do it again. If he still works there, I would suggest finding a different dealership. I bought a truck from them back in June and after agreeing to a price and waiting there for hours, Paul comes back to me with trying to raise the price significantly saying there was a system error. I walked out and he calls me back saying they can do the original deal. We do some paperwork and I decline the warranty but he keeps circling back to it trying to talk me into getting it, he did a good job because I agreed to it after declining it twice. Once I get home I realize the warranty is adding another 5,500 which he left out while he was trying to sucker me into getting it, so I go back in to cancel it except he won't do it and says I might as well keep it for 30 days to make sure everything is ok on it. Which btw I had to replace both sets of brakes and fix a wheel axel immediately after buying it and the warranty doesn't cover that of course. I would leave voicemails and emails for weeks and Paul would never get back to me. I finally got through to him on the phone and he refused to cancel the warranty still and wouldn't give me a reason why, just a flat out no. The whole dealership was giving me the run around claiming they couldn't help me because Paul was the only guy who could. I ended up calling their sister company Chelsea Motors and the salesman Q was super helpful getting me in contact with someone who could help. Shout out to David Livermore for helping me get this warranty canceled. If it wasn't for Paul Pritchard this would've been a completely different experience, he's very unprofessional.
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December 2023 by Jessica Johnson
Kaelyn was outstanding! Brighton motors has a great team, everyone is really nice. The SUV I purchased is high quality! I got exactly what I was looking for.
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December 2023 by Candice Kempton
Kaelyn Harris at Brighton motors is the girl to talk too. They did me right and were patient with all my lul hiccups. I would recommend her to anyone lookin to buy a used car.
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December 2023 by devin palmer
This dealership is a joke. Never ever ever buy from them as if the other 2 and 1 stars aren't enough lets add another. The vehicle bluetooth quit after 2 days of having it. Day 6 the check engine light started to shine and the Trans is now acting weird. I bought the full warranty but good luck finding someone that will take it. Have texted my salesman every time something happened with no response or the I'm busy or sick card. They are a crappie dealer with horrible service. Was supposed to have vehicle delivered Monday, didn't get until Tuesday and it wasn't even clean.$900 dealer prep and $3500 for warranty for nothing. NEVER BUY HERE!!!! Now let’s update a year later! Issues with truck come up again! I call to talk to management about warranty as again will not cover anything I need covered at finance and sales promised it would! Management will not answer my call and voicemail box is full! If you want to get screwed by a warranty and dealership buy here and get the warranty! Pathetic excuse of a car dealership. Better luck buying from Matilda’s dad!
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November 2023 by Brandon Parent
Kaelyn Harris went above and beyond for me.She took the time to photograph multiple vehicles i was interested in and was honest about the vehicles.She got the truck i liked cleaned detailed and oil changed before i even showed up for a test drive.She went over any minor issues or concerns and had them handled before i could even ask.She took the time to get me the best deal possible and listen to any previous concerns i may have had from experiences in the past.I highly reccommend coming down to brighton motors and seeing kaelyn in action. You wont be dissappointed!!
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November 2023 by Christopher Broers
I’m not into typing novels so I will be brief. These people are pushy and try to talk you into making poor life decisions. Then when you stand your ground on a maximum monthly payment several times, the only vehicles available will be the same old vehicle you just paid off. I took my business straight to a terrific business in Lapeer and walked out in under 2 hours with a fully loaded black package 2019 Ram for $180 cheaper per month and newer (much less fees and apr I would imagine). I’ve bought a lot of vehicles and have been unhappy in the past. This is my first review I felt was necessary to warn buyers about. Don’t even need the business to reply to me, I’m good!
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November 2023 by Austin Courneya
Poor customer services, Not so honest fees, sexist, and more… I would never go there again.
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November 2023 by Michael Beck
So great price on truck! Very solid but buyer beware that the fine print and fees involved are at state maximum and very overinflated!!! Won’t go into details. However, there are fees that are not as I would say. Honest. They maximize all the “legal” state fees to the fullest which is not morally right and adds up to thousands of dollars of costs that an honest dealer would not charge! I would recommend not purchasing from here.
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November 2023 by Tony Pierscinski
Great dealership to work with and ask for the salesperson Kaelyn, very personable, and made for a non-stressful experience. She did a great job
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November 2023 by Sarah
My review was originally 5 stars. However after discovering some issues with the entertainment system (DVD monitors didn't have power to them) and the SD card was removed from the vehicle so the navigation system didn't work either. I drove the 1hr 20minute drive to be told they could do a diagnostic test but on a different day and the "warranty " they gave me of course wouldn't cover it. And when you know the law here in Michigan gives you at least 3 days to change your mind the salesman Robert said it's not a shirt we don't take them back.sorry I'll take my 10k down elsewhere. Ladies don't go by yourself!