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October 2023 by JEO ESO
Was told oil pan gasket needed to be replaced and that was causing the leak. Had the work done for several hundred dollars. Still leaking. Then they said there is something different leaking after earlier confirming it was the oil pan gasket. Looks like I never needed the oil pan gasket replaced after all and they did an unnecessary repair. Communication with service department was poor trying to resolve it. Separately used the body shop and they were terrific to work with but didn't have a good experience with the service department.
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October 2023 by Rich M.
Body shop took over one month to complete one week's worth of repair. I called for status twice only to be told that they were on hold because 1) forgot to order a part and 2) waiting on paint. They scheduled the drop off date so they can't use the excuse that they were too busy. And they quoted the work and inspected the vehicle before drop off so they can't use the excuse that they didn't know what parts and paint to order.Do NOT recommend.
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September 2023 by Kris D.
I applied online through credit express and despite contacting the dealership a half dozen times i still have not gotten a response
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September 2023 by Ashley Pudas
I had an issue with my emissions evaporation system and Chris and Sean made sure I was thoroughly taken care of to get the issue resolved. I am so pleased with the service that I received from them. Although, on my last visit to get the issue looked at I had a less than positive experience with Missy - she didn't allow me to speak with the service tech (Chris) that I had been working with to resolve the issue and was not very kind when asked if I would be able to get a loaner if I had to leave my car. Luckily, the experience I had with Chris and Sean outshined that experience. I highly recommend them!
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July 2023 by Shane Michaels
The place is the best!! Not only for repairs but customer care is top notch and buying from them as well! Bought a car from the 3 years ago and it's still in top notch shape! Anytime I needed to get it fixed they were on top of all of it! Great place and always recommend them for anyone buying or needs of services through them! ☝️❤️????
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April 2023 by Donna Lee
Very fast service for an oil change. The waiting room was comfortable and roomy.
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February 2023 by Kelley Family
DO NOT TRUST THIS SERVICE DEPARTMENT! I took my Explorer in for a recall fix & they told me I needed $2000 worth of suspension work. I was surprised so I got a second opinion & was told that Brighton Ford tried to pull one over on me- there is nothing wrong with my suspension! They keep posting responses saying they have tried to call me, but I left them a message last week and have not received a return call from them. Hopefully they will call me back today.Service: Steering & suspension repair
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December 2022 by Zack W.
Would leave 0 star if possible tried getting a hold of Brian three different times and apparently he don't know how to work a phone. They also were treating an elderly customer poorly while I was in there basically as if he was a burden. Wry disappointing they told me it would be three weeks and it's been two months.
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November 2022 by Lucas Zoll
The parts department has the difficult to find parts need to keep my old f150 rolling.
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September 2022 by Nicholas Buechler
I went in for a recall issue on my 2016 Ford Fusion. They were very nice and quickly got the repair done in under an hour!
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August 2022 by maddy willis
I always get my oiled changed here. Friendly and easy to work woth staff
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June 2022 by Kim Shepard
Tried to use services. Have a new Ford Edge and tried to get oil change. Daughter made the appointment for 7am. 5 cars entered bay in front of us. Went inside to inquire where we go for appointments. Was told all cars before me were night drops and mechanics do not even arrive until 8am????. 1. Why make appointments? 2. Why come here for oil change and pay more than my mechanic would?
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May 2022 by Whiskey Chicks
This rating is strictly for JENNY in the detail department as I'm not 100% satisfied with the other departments at Brighton Ford.Jenny however- Took call after call from me finding out where my parts were and understanding the urgency of getting my vehicle back to me. She went above and beyond her job and responsibilities with understanding and compassion and GOT THE JOB DONE! She's the real MVP at Brighton Ford!
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April 2022 by T M.
Brighton Ford is so rude! They told me I couldn't use X plan bc the dealer wants to make more money! How unprofessional! Zero stars!
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April 2022 by Kyle S.
I have a right to work on my own truck! While warrant is approved I want to do the work myself. Work is 100% covered if they do the work, but was charged FULL RETAIL price for parts - Over $1,200. Service manager refused any discount because she couldn't get the labor hours. I HAVE THE RIGHT TO WORK ON MY OWN TRUCK AND YOU CAN NOT DENY WARRANTY COVERAGE.
