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July 2024 by Tim Taylor
Tyler in the Service Department did a great job helping us out when another local dealership failed. We've gone back since.
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February 2024 by Mike Watcher
Tim Place helped our company to purchase a new Ram. Super professional and highly recommend!
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January 2024 by Antonio Castaldo
Impossible to book service
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January 2024 by Dawna Eubanks
After contacting our local jeep dealership in Berrien County (Brookfield Chrysler Dodge Jeep Ram) that we had been using for our 2017 Ram sport and inquiring if they could do oil changes and tire rotations on our lifted 2018 Jeep Wrangler Rubicon with the 37" tires and was assured that would be no problem. We proceeded to take the jeep in on 5 different oil change/tire rotations and each time when I would get back home Mike Tarwater would say no way they rotated the tires. I would call to be assured it was done, next time same thing given the slip it was done etc to get home to Mike saying once again it was not done. Repeat process calling them, inquiring and being told it was done. The last time we took it in they informed us it would be additional charges to change the tires because of the size and additional charge because they cant remove a part to change oil. I said, you have done all the last 4 oil changes so that's on you. But instead we were accused of putting after market parts on the jeep and they wanted more money. We were told they had not been serving us even though I had the slips at home. Because they could not update our email they deleted our previous account and created a new account!! What?? Thankfully we kept every service slip on both vehicles. I inquired that is odd considering you have been putting on my paperwork it was done but now you want more money? Then finding out that what we had been paying for a service that was never completed and parts being broken I was beyond not happy. I tried to reach Mike at work to see what he wanted me to do but I was unable to reach him when they needed an answer so I told them just do the work. After Mike Tarwater got out of his meeting he called me and told me to tell them we would go elsewhere but it was to late they had already started. The manager was to call us and never heard back from anyone at Brookfield Chrysler Dodge Jeep Ram and that is when we made the decision to take our 2 vehicles and go elsewhere.
We had been inquiring on social media and speaking to other Jeep owners as to whom they were currently using or had used that would still be somewhat local for us as I am currently in Chemotherapy treatment and would be the one bringing them in for service. We were told about a dealership in Bridgman, MI called Siemans in Bridgman. I called and spoken to Patrick Bonzani one of the service advisor and explained our situation and was this a service he felt they could perform. They assured us that they felt they could defiantly help us out. We had an appointment scheduled for tire rotation and oil change on the jeep. On three different occasions I had to call and reschedule the appointment because of a conflict with my next chemo session and without hesitation Patrick Bonzani went above and beyond to make it happen. We were a brand new customer who had never stepped foot in their dealership yet Siemans in Bridgman was going beyond the extra mile to make it happen for us.
On December 13, 2023 I arrived with the jeep and they made a point to keep me isolated from the other customers as I was still in restrictions with my chemo care while I waited for the jeep. I never said a word to them but they remembered my situation. Once again going above and beyond to take care of their customer. They completed the job with absolutely no issues and gave us us the paperwork showing everything was completed. No surprise billing at the end either. Got the jeep home and first thing Mike Tarwater did when he got home from work was go out and look to see that YES everything was completed.
5 stars are not enough for this company! THEY deserve more!! We highly recommend them for your service needs and we will be taking BOTH our vehicles to them from now on for all our service needs. Thank you for going the extra mile for your customers!
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September 2023 by Amanda Kos Gomez
Leaving this review in hopes that someone receives my voicemail at the dealership. We live out of state but our only car broke down here. We spoke to the service dept several times who told us they’re open Saturday morning. We just arrived (got a ride) and they are closed until TUESDAY. We are now stranded unless someone can help us. PLEASE.
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May 2023 by McKennah Heckman
I had an absolutely fantastic experience here! It’s evident how caring they are when it comes to finding your next vehicle. You will not regret checking this place out, and I cannot recommend Jon Weber enough!
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March 2023 by Michelle W.
I was traveling from out of town with my daughter's Mazda and had an issue with the hatchback of her CX-5. I had a ton of luggage with me and I couldn't get the hatch to shut after a short stop. After talking to a few other dealerships including where I bought the car I was in a panic. They were not willing to help or walk me through ideas or options. That is when I found a link to the closest Mazda dealership to me which was Siemans in Bridgeman. I talked to John Adams on the phone and he was extremely helpful with trying to troubleshoot with me and even offered to get me in to have it looked at right away. Thankfully Bridgeman wasn't far so I was able to bungee it shut and get there. When I arrived John got me right in and was so friendly and helpful. It was fixed quickly and I was on my way. Thanks John and staff. I had a great experience at your dealership!
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April 2022 by Autumn Elise
Very honest, professional, & caring team.Tony did a wonderful job helping us out when our truck broke down near the town on our vacation last week. He and the team at Siemans took care of us every step of the way. We couldn’t be more grateful for the kindness and support that got us back on our way in no time!
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October 2021 by Edward Wenz
Great dealer. They helped in every way.
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October 2021 by Casey Caplea
I would like to tell everyone if you get the same service I did from Tyler Danneffel and the rest of the team at Siemens that I did, you will not be disappointed. Tyler went out of his way to help get my daughters car fix when everyone else was telling me it would be 3 to 6 weeks. You can imagine teenagers would not be happy with missing a car for that long. From a diagnosis within 30 mins, submitting to warranty, to a timely repair, updating me throughout the entire process. I would recommend Tyler and the Siemens team for all your service needs they cover.
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September 2021 by matt springstead
Great help and service was on the west side of the state for a wedding when my truck started having problems. They got me in right away and fixed even tho they they were extremely busy. I can not thank your service department enough for great and fast service you provide me.
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August 2021 by Dan Walter
Fast service and friendly staff.
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June 2021 by Erika Berndt
Fantastic service!! Always with a smile.
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January 2021 by Lance Lavanway
DO NOT TAKE YOUR VEHICLE TO BE SERVICED HERE!!! I own a jeep wrangler that is under warranty. I was having some death wobble on the highway so I decided to bring it in to have it looked at. They took it for a day and couldn't find a problem. They contacted Chrysler to be told what part to replace. The following week it was scheduled to come back on a wednesday to have a steering gear replaced. I told them they could only have it for one day because I needed to work the following day. So I dropped it off on Tuesday evening so they would have all day to work on it. I also asked for an oil change and tire rotation which I was told should run me about $60-$70. Anyways, I get a call at 3:30 on Wednesday (3 hours before they close) and am told they couldn't find the key for my tires and that they didn't have the bolts to replace the part so they would need to keep it an extra day. No rental or any help whatsoever. So at this point I'm already upset but I make due and pick up the car on Thursday. I wasn't charged for the oil change so I thought they were just making it up to me. But I pick up my vehicle and now the wobble is easily 10 times worse. Now it is almost to the point of being undrivable. Now 11 days later, I get a call telling me to come pay my $108 bill for the oil change and rotation. No word on when my vehicle could be fixed. I asked to see the manager and after explaining what happened and why I am upset I was told I needed to change my attitude. What a joke. I believe I have every right to be outraged at this point. I don't know if I'm just being pushed out because I didn't purchase the car from them or if they are just that horrible to everyone. I will be contacting Chrysler about this and I will be looking for a different service department to take my business. Also I won't recommend anyone to not do business with this establishment or at least there service department.Reply. Oh yes. I see how well you service your costumers. A run around for over a month because it was a buy back. If you refused to honor the warranty than I probably shouldn't have been told how you guys would get everything straightened out. I'm told day one that you guys would have it fixed and that everything would be taken care of because it has the buy back warranty. Now I'm treated like garbage and put aside because it was a buy back. So thank you for truly showing JEEP'S customer service at your astablishment. If the car wasn't bought there. You won't fix it. But you should definitely go to there website to see there reviews. Lol. Remember that's the owner that replied to this post. So just imagine how well you would be treated going there.
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January 2021 by Stephen P.
I tried to be discrete, but I was unsuccessful searching their used car lot on my own. Therefore, I engaged Dan Zarobsky when I couldn't locate the used vehicle I had seen on their website. Dan was knowledgeable about the vehicle and took me down the road to a third-party detail shop, since the vehicle had only recently been taken in on a trade. Acknowledging my interest, Dan said he would have the vehicle detailed ASAP. While Sieman's is only 1/2 hour away, the vehicle I purchased, which better suited my needs, was located 1-1/2 hours from home. However, given Dan's consultative and low-pressure sales approach, he'll be the first person I contact the next time I'm searching for a new or used vehicle. In fact, brilliant minds think alike; I bumped into a close friend at the dealership who had traveled the same 1/2 hour to look at a new vehicle he had seen on their website.
