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November 2024 by edmond rranxburgaj
Very unprofessional, not helping at all, one of the worst costumer service experiences ever,
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November 2024 by Nour Badat
Very slow service. Take me hr waiting just to pick up my box.
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October 2024 by Brett Langland
Slowest group of salesmen I have ever seen; doesn’t matter how busy it is, you will wait at least an hour
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October 2024 by Collectors Digest
If I could give zero stars I would. This experience has convinced me to drop Xfinity and go with another provider. Lady told me it would be 20 minute wait to simply drop of equipment and get a receipt. Meanwhile as I wait over a hour. Another gentleman was passed up and waiting over a hour and a half just to drop equipment off. Service is trash. Customer service is trash.
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October 2024 by abhishek borde
Worst Xfinity outlet. If you got any issues with your services dont go there. Please.
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October 2024 by Kal Rob
Worst store on this side of the state , a bunch of lying under qualifying morons who will make you wait absurd times
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September 2024 by Frank Hill
Don't use them they are the worst provider I have ever seen 6 techs and they still can't figure out what's going on with their shit it's bs and it's ridiculous please just save your time don't use these people at all please don't buy nothing from them they are such a headache man
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September 2024 by MI Biz
Update: In response to the comment from the "owner".... Based on previous experiences, I dont trust that what you're saying is true.
This place was so close to getting a five star review. The person that I worked with was phenomenal, she then had me go to this little screen to get some customer service and the guy on there said hey, we’ll take care of it, go back to the person that you talk to and schedule an appointment I will have with someone out there free of charge.
I go back to the desk, they have no appointments… They can’t schedule appointments and they want to charge me $100 to send some money out to the house when they screwed up the installation to begin with. Another two hours of my life, I’ll never get back due to a bait switch by these scam artists
Run don’t walk and get rid of Comcast as fast as possible
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August 2024 by Henry Martin
Awful service
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August 2024 by Jennifer Luchenbill
They are very helpful. I had a lot of questions and not once did I feel rushed! Highly recommend
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August 2024 by Hernan Pisotti
I was surprised with the excellent service of this store. David M who assisted me was very helpful and kind! He managed to solve an administrative problem that others did not have the patience to do. Additionally, he helped me make efficient decisions about my services with xfinity. Thank you!
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July 2024 by Ray Akra
Managers & Employees Ignoring customers. Both employees and managers sitting around talking while making customers wait for an appointment. I pay $300 a month to Comcast/Xfinity. I wanted to change my phone services as well but their customers service here SUCK$.
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May 2024 by Dan Van Roger
Very bad service. Waste my time a lot and the customer service very rude. Not recommended here at all. I told him many time for my phone number but he said my phone was wrong. How possible my phone is wrong????? Super stupid service from black guy.
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May 2024 by Bodhimom Hxxg
App, chat, web, phone didn’t work, failed to solve my issue. Got in line at store and in 10 min problem was solved. Thanks a ton!
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May 2024 by Kayla Sullivan
I’ve become very frustrated with Xfinity because of the customer service. No one is ever available to speak on the phone. The chat function barely works and only send you to people who have no idea what they’re doing. I’ve been told multiple times that my billing issue would be fixed and it has not been fixed. I’m trying to reach out and speak to somebody but there’s no way to talk to an actual human being unless you want to chat them. And then they waste your time by asking you about ice cream and what’s your favorite place to travel. I don’t want to sit here and have a conversation. I want you to fix the problem because you haven’t multiple times. By far the most annoying company to work with.The tech who came out to our home was amazing but the costumer support through app or on the phone is awful.Update to the response: I clicked the link. No one is responding and then I get a text asking how my experience was??
