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November 2022 by Deborah Archer
Never used it, just called and got a quote
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January 2022 by Hunter Sells
THE LADIES WHO SET UP THE APPOINTMENTS AT THIS LOCATION AND TROY ARE EXTREMLY RUDE AND CANCLED MY MOVE AND SAID THEY CAN'T HELP ME BECAUSE THEY OVER BOOKED.
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July 2021 by Jess Messina
Could not hire anyone to help us...
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August 2020 by Brittany B.
The moving process was smooth besides the movers hitting one of my neighbors vehicles and they had to call their boss and stop the moving process for about 30mins. I was still charged for this time as well but I didn't make a fuss about it. Once they were done I noticed my brand new headboard was the only thing they didn't wrap and of course it got damaged. I contacted them via email and was told they would contact me back in 3 days. It's been 2 weeks and I've sent countless emails, called, left messages and there is no reply. I was not going to write this review had they handled my situation correctly but since they chose not to...here we are. I have attached pictures of my headboard and email exchange.
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May 2020 by Darryl Johnson
They blow up your phone! Apparently they cannot just send you a quote in email after they ask a million questions in this form you fill out. You have to get in the phone with them. Well I just needed a quote. I don't want anything from them now. ?
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February 2019 by Amy Charness
These guys were terrific! They were fast, pleasant, skillful, careful, and on time! Atkins and Green were personable and polite, and made a great team! I won't hesitate to use this Two Men and A Truck location again.
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January 2019 by The Wine Associate
NEGATIVE STARS.They fought with each other, stacked books on top of fragile. Dropped a fridge...oh and stole 200 hotwheels cars...because no one would miss them I guess...except my kids. Bloomfield Hills/Troy Lodged a complaint with the office 2 weeks ago, nothing from Jared, so time to go to social media I guess. Caveat...one of the 5 guys was professional and didn't fight with the others...he was NOT the lead guy.
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December 2018 by Chantel B.
Called to get a quote for an interstate move and the woman quoted me $3,000-$3,500. Called a couple of days later to actually book the move and a different woman told me the cost would be $4,500-$5,000. Funny how the same exact move increased by $1,500-2,000 in a matter of a couple of days! Needless to say, I won't be using this unprofessional and unorganized company.
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September 2018 by Shawn Irwin
I had a horrible experience with this location and the corporate office. We never found resolution. I do not recommend this company.
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July 2018 by Shawn I.
My Experience with two men and a truck Bloomfield Hills was horrible. The company is nonresponsive including corporate office. We never found a resolution to the issue. I do not recommend using this company.
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May 2018 by Andrew Mansour
I called on Wednesday to set up a move today.
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September 2017 by Rodney Ross
Your moving team, Lester Smart and Deshawn Sanders, Jr., were great. They were prompt in their arrival time at our home, following which they clearly explained the process and began moving the items they came for. At the conclusion of the move they inquired about my satisfaction BEFORE asking me for the balance of the moving charges. We intend to use them next month to move another set of furniture.​
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September 2017 by Mary Langston
Michael and Shawn were terrific! They took care of our house, and were very quick and courteous throughout the whole job! Will definitely use again!​
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June 2017 by Molly Tingley
Moving is always stressful. Among everything else I had going on I managed to accidentally schedule movers on the wrong day. Mary called me and told me that they would be able to get a crew out on the day I needed them. The crew showed up 15 minutes later and were super quick to unload the larger objects I couldn't move on my own. They helped to make the moving process a lot easier and I would definitely recommend their services!
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April 2017 by Sean Conroy
I hired Two Men and a Truck to move a large sideboard that took me 3 years to custom build. The result was a damaged wall, water stains a scratch on the furniture piece, and very neglectful treatment by a manager of Two Men and a Truck named Mary Fisher. I would not recommend them and if you are the franchise owner, I strongly suggest that you find another manager to handle customer issues. My wife and I Two Men and a Truck pick up the sideboard and deliver it finisher in Roseville. We felt as though we needed a professional to ensure it arrived without any incident. Since this piece was custom made and it was not greater than $10K, the minimum required for extra insurance, we did not purchase extra insurance. The movers arrived early in the morning and had the job of moving the piece up a straight flight of stairs, into the garage, and onto the truck. They explained to my wife that they would not wrap the back veneered plywood panel until it was loaded into the truck. My wife was at the bottom of the basement stairs while they moved the piece out to the truck. When she came upstairs, the driver asked her to come outside right away to sign the paperwork so they could be on their way. They also asked for a tip, which my wife tipped them 15%. My wife left our house after they were finished and when we returned home from work that evening, I noticed chipped drywall on the kitchen wall and the furniture finisher called me to tell me that there was a scratch and water stains on the back panel of the sideboard. The result was a damaged wall in our kitchen, water stains and a 6†scratch on the back piece of the sideboard. My wife drove down to Roseville to take a picture of the damage the next day and submitted photographs to Two Men and a Truck, as requested by Mary, the franchise manager. Mary was very matter-of-fact and uninterested. She implied that she did not believe our story that this incident occurred, despite us sending the photos to her. Despite having all of the information she requested, she wanted to go to the furniture finishing shop herself to obtain more information, including weighing the piece of plywood so that she could provide compensation at a state-minimum level of 60 cents per pound. To save you the calculator trouble, this would have been about $27.00 to replace a piece of plywood that cost me about $300 to have made, not including my time of picking it up and machining it. We asked her not to go out to the finishing warehouse out of respect of the owner, who said this would be disruptive of her business and would probably cost us more money to pay for her extra time of meeting with Mary. Mary told us a drywall repairman would contact us within 48 hours. After 3 days of not hearing from him, we had to contact Mary who eventually told us he was on vacation for the week. He did show up 2 weeks later and did a nice job with the repair. Eventually, I got tired of dealing with Mary's lack of interest and follow-through and contacted corporate headquarters for Two Men and a Truck. The representative informed me that all franchises are privately owned and any resolution of disputes was left to their discretion. The representative told me that I would hear from Mary within 48 hours. She never contacted me. The representative called me back 4 days later to tell me that Mary agreed to reimburse me $50 toward repairing the plywood and also returned the 15% tip. In summary, the above story clearly demonstrates how this franchise will handle any incidents during your move. I would highly recommend you seek out a company who stands behind their work and is interested in making things right when mistakes are made.
