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August 2023 by Robert P
On 2023.07.29 I applied brown tinted Super Seal-30 to my 31 year old exposed aggregate concrete patio after thoroughly power washing it and allowing it to dry for the requisite 24 hours.I originally purchased this product based on their website photo of this sealer on exposed aggregate.It failed, however, to convert the existing gray color to brown per their photo. A second application did not produce the desired brown color either. Please see the photo for the final results.I contacted customer service about this. They replied, in part, that: “The sealer enhances the natural color of your surface so if it was gray already, it would have been enhanced towards that”. What?!?! In that case then, their website should clearly mention this, so other customers aren’t misled the way I was believing that I could change the gray to brown. I also asked customer service if they had darker tint, or more of the same tint, to add to my remaining sealer, to then re-apply, but they said they didn’t. Bottom line here: Beware this particular sealer before purchasing it. Be prepared for disappointment unless your exposed aggregate surface appearance is already brown.
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July 2023 by Jess Johnson
Tried to order the first time and our order was cancelled for no reason yet they took my money? which 2 weeks later has not been returned.. however needed the product for a job so I tried again to order..ladie on phone was rude and had no idea what she was doing. I specifically asked her did my order go through are we all set to go Yes it should be there in three business days lo and behold here we go 4 days later no product no email no shipping no tracking no nothing yet they took my money again so I called to see about the status of my order and I'm not even in the system they don't even have an order for me but they took my money again this company is a rip off and they're unprofessional
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February 2022 by Brian Groves
Spoke with Crystal on the phone to get a recommendation for deck sealer. She was very thorough explaining oil vs. water based, the prep required, the timing needed, and even offered to provide samples so I can test the actual product before I commit.
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February 2022 by James Rogal
Our deck contractor recommended this store, so we drove 50 minutes to arrive on a Friday afternoon about 3:30pm. The salesperson started out by complaining about a customer she had just finished on the phone with. As the phone continued to ring, she noted that she doesn't answer calls if she is with another customer. After we selected a stain color, we were told "no one is here to mix it". I told her we drove 50 minutes, and would buy the stain elsewhere, rather than return again. She shrugged it off as if to say, "so what?". Too many other retailers selling the same brands than to bother with these people. I'd call the customer service "atrocious", but there really isn't any at all.
