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January 2024 by Trish Perhay
Poor service not very friendly workers
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June 2023 by David Evans
Thank you to the men and women in the store that helped me out yesterday afternoon. I’ve been a long time member of metro now I’m happy to have added T-mobile for my business line on my cellphone. Keep up the good work wouldn’t have made the purchase without your knowledge in your plans.
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June 2023 by Biz Nez
This store is truly a hidden gem!! If you ever wanna have a great time while shopping around for phones definitely visit this location!!! The store is always clean, there is always a fun and positive environment. The music is always just right too. Unlike other T-Mobile stores , the sales people here really care about you and will do the best they can to cut you a great deal! The ladies , Yasmeen and Selena are the sweetest. They offered me a water bottle while my phone transferred. I really appreciate the little things this store does to keep their customers happy. Don’t listen to the other reviews, this store recently went under new management and they have truly turned things around. I would give 10/5 starts if I could !!!!
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June 2023 by Ebtisam Dahdal
This location is by far the best location I have been too. For starters, the two lovely girls Selena And Yasmeen were so sweet and welcoming. They helped me decide what iPhone was best for me. They thoroughly explained all my bill changes as well as how the promotion works. In the past at other stores I feel like everything was so rushed and not well explained. That wasn’t the case at this store. Those girls really know their stuff and will make sure to get you a good deal. I will definitely be coming back here from now on. Keep up the amazing work ladies!
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May 2023 by Leslie P.
Had to give up my Sprint LG phone and upgrade to t-Mobile. I had a hard time hearing on a brand new device. Stopped in at the Telegraph Road location and she said she couldn't help me because I was a Sprint customer. This is not the first time I've been told that at this location as well as other locations. These authorized stores don't care about Sprint customers who needed to upgrade their phones. They only want to sell you a new phone.
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March 2023 by Kendra F.
Racist manager. And the worker Selena is as well! Came in for a screen protector and was denied even though the customer service rep said I have 360 insurance and it's covered. Threatened to call the police on me bc I wouldn't leave after they wouldn't service me. Went to another location and got a screen protector with no problem
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November 2022 by Tamyka Haralson
NOT A CORPORATE STORE!! Literally THE WORST customer service I've ever experienced. The "store manager" is inexperienced and unprofessional. There is a corporate store less than 15 minutes away at 15/Orchard Lake. Save yourself hours of unnecessary inconvenience.
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November 2022 by Mushtaq Ahmed mir
Poor costumer service. They work for their comission . Not helpful. Dont go there.
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October 2022 by Carly Cenzer
The ladies did not know a lick about customer service. Must be nice to sit around and get paid to not know anything, watch TV, and look frustrated. I could of done everything online, but I needed help with my account being charged twice. They did not help me or communicate in the least bit.
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August 2022 by Sara Y
Terrible experience. We purchased a sim card and device in another city and it would not work. We walked in there and there were 5 people working who said “anyone who knew what they were doing would not sell that to you” and refused to help us. They told us to call customer service, seemingly not understanding that they are customer service representatives themselves …
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August 2022 by b weisberg
New franchise not very accommodating, was a customer there 5yrs. Previous owner great, purchased 5 phones from them... New owner doesn't care.
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May 2022 by N D
Terrible experience. Bad customer service. I am the business customers from last 15 years. Today I went to store for tmobile tuesday thanked gift. Refused to give me tobecause my tuesday app was not working. Tried to explain the issue but not ready to listen or help me out. It's technical issue from tmobile app store after upgrading my phone.They feel that we have a free time to stop by to their store for the free gift. I thought it's customer appreciation gift. They are more concerned about counting inventory rather than customers.
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May 2022 by StuffbyDre
There’s always a wait and there’s no chairs. At least have some chairs for your waiting. Customers if your gonna have them wait 30 minutes.
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April 2022 by Jasveen Kaur
Terrible experience. I’ll never come back to this T-Mobile store ever… and you shouldn’t either. Customer service is terrible. I was next in line and this new hire says sorry I need to get my log information as I don’t have it because i am new. I said okay. He then walks to the other side and starts helping another customer? I haven’t even explained what I needed and he moved on to the next customer.There was another associate who refers to people as “ bros”. Very unprofessional. The staff needs to have major training in customer service and professionalism. There were two men and one woman.Never coming back again.
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January 2022 by Kyle Carpenter
I miss the other T-Mobile that was on the corner of Square Lake and Telegraph. I went in to this location before the holidays about the 'Free iPhone 13' and did not feel very welcomed.I went in again yesterday about getting a new phone and was told they were out of all iPhones. As I was *awkwardly* waiting for the salesperson to say when they expected more to come in, or offer the option to order one and have it shipped to my residence, I got nothing. Did not seem like he was open to getting me any help. I went home, promptly went on T-Mobile's website and ordered the phone I wanted with the discount mentioned on the ads, and it was delivered (and setup) within 24 hours.I have been with Sprint and T-Mobile for years and do not plan on switching. This review is strictly based on this franchised location, as mentioned above the other location (now gone) was more than exceptional! I will not return to this location and will make the drive to locations further from me for better assistance.
