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February 2024 by Alexandre Esgolmin
Staff was super friendly and helpfull, great store space and many vehicle options.
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February 2024 by Zawadi Bryant
Was able to fit me in. Quick turnaround.
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February 2024 by Samantha Lash
Ron was so wonderful to work with!!! Took such great care of everything!!!
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February 2024 by Yousif Gargees
I wish I can give 0 star. the worst experiences I've ever had from any business. Service is nothing but a scam. Service Manager "Steve" is so disrespectful and have no manners. His Job is to make the customer happy under any condition. without us as customers he and all that dealership will be unemployed. All he wants is to Make/steal Customers money. all the other guys at the service department are super nice especially Ron, and one of them should be running management. Steve is far away from customer service/ Service manager. Just because he's the manager that does not mean to treat other badly. I literally heard him yelling and saying " who is he to talk to" just because I ask the service advisor to talk to him( Steve). I will be reporting this to Mercedes cooperate office. I wish someone will take actions regarding this matter.
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January 2024 by Katrina Stewart
As always, the attention and service was excellent.
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January 2024 by Brenda Ferguson
Greg and Mercedes team were outstanding! My immediate problem was fixed quickly on a miserable snowy day when they were swamped with work.
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January 2024 by Veronica Chandler
Happy that the repair was covered under the warranty. And I really appreciated the shuttle service.
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January 2024 by Idan Dahan
Russ parks Mercedes gave me such a good experience thanks to him I bought my new car glc 300 coop ??
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January 2024 by Trish Moross
I've taken my vehicle to this location a few times. Each time very busy. I've dropped my car off the night before and no one called the next day. After I call, I'm told I'll get a call when my car is ready. Minutes before the dealership closes, I get a call that my car is ready. Why was the first car parked at your door the last to be repaired? Had to get an Uber to the dealership to pick up my vehicle, only to be rushed by the clearly irritated staff that they had to "wait" for me to arrive in the Uber they set up at the end of their day. My car was dirty, so I said something to the team and they insisted that "every car is washed before leaving". Irritated, I got in my car to leave and one of the managers walked by to confirm the car was in fact dirty and gestured to the others. No apology, or anything. Not to mention, after $1k, my car is still not fixed. Now I have to pay additional labor cost to take the vehicle elsewhere to be repaired...very disappointed. Zero follow-up after the bad experience other than a generic text in hopes of getting a positive review. I've driven a Mercedes since 2004, and I've had better mechanical and customer service at private repair shops using OEM parts.- White GL450
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January 2024 by Adam Kelly
Service dept is great! I’ve had nothing but good experiences there with the Mercedes I’ve owned.
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January 2024 by Ryan Dunkel
Told me I had had some things broken and bent, ( ball joint, front shocks) but didn't take the extended warranty I have to I took it to a place that does for a 2nd opinion because it's riding perfect and they tell me nothing is broken or bent at all and whoever told me that was trying to get over on me.
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January 2024 by Kemone Thomas
Just wanted to say the service department rock everyone was very professional, and helpful. Will come back again.
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January 2024 by Gary Flohr
The purchase of the pre-owned GLS450 was a pleasure and the dealership delivered a great vehicle and outstanding purchase experience. Tina was the salesperson.
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January 2024 by Andrew George
Alex in the service department needs training before he gets a job at a high end dealership he doesn’t belong there he provided terrible service to me!
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January 2024 by M H
Mr Salinger was great advise me of the problem with my vehicle service was great will be bringing my Mercedes E550 there for service soon thanks for the great experience
