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January 2024 by Ann Wright
Shawn and Ned did all they could to help me. I was very impressed by their great customer service. After quite the fiasco getting my new fridge around Christmas, the delivery service did not use correct screws to put on my freezer door and I've been without use for weeks. It's not Lows fault. Double check after they deliver your items as they use an outside contractor.
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December 2023 by Luke Floyd
You are better off ordering on the app. 0 star experience ordering our appliance
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December 2023 by Andre Patton
Greg and Pam at the Pro desk at the Bloomfield location were extremely professional and courteous and helpful in solving my problem with ordering parts for my freedom vynyl fencing, the staff at Clinton Township wernt helpful nor knowledgeable at all.
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November 2023 by Ray Gutierrez
Horrible experience at the returns today, I get it, lots of fraud, I’ve been a victim more then once in my life, but when you make a company that spends money every single day in your store feel like a thief? That’s a shame and a failure, why do you set up business accounts and open Lowes charge accounts if the cashier refuses to access those accounts but to say you could of stole it? Is it because I’m brown? Or lack of training? I have a bar she coulda scanned to verify the American Express cards and ID in hand and print o receipt off my app? We had to leave, Bloomfield Lowes is unprofessional, lack of use of systems THEY put in place to protect all parties from fraud, ?? Bloomfield Lowes
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November 2023 by Vincent Venturini
Bought a dish washer and the installation was the worst experience imaginable. Then to get the repairs fixed from the damage to my floors I can’t get anyone to follow up. Then they make me be home so they can take pics. Been over a month and constant calls with no resolve in sight. Only put one photo but that was for a dishwasher install. Below this review is someone saying sorry and to call a number. This did not help. Not one bit but it does make this review look like it is getting handled but it is not.
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September 2023 by Matt Pohl
I called to see if they had a hot water heater that I needed, the girl Shawn Tucker looked it up found it for me and was so polite and kind on the phone and when I was at the store asked for her name she came right up and hooked me up and helped me get it to my truck and help me get it loaded up it sure is nice to find someone like this anymore it is rare. Thank you, Shawn!
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August 2023 by James Johnson Jr
Great service at the service desk. Very professional and helpful. Very neat store also. I plan on coming back and look at more products in the near future. Thank you, J. Johnson
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August 2023 by PaPa Jeeper
Been to alot of Lowes all across the US good place I'm just happy they don't always run from ya like they do at home Depot
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July 2023 by Jason Kaleta
Picked up an order for the first time. Order pickup counter was polite and receptive. Keke is awesome! She helped me load an insulation order onto my trailer. Take that Menard’s!
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June 2023 by Lou
Honestly the best advice I can give anyone wanting to order anything cabinets and countertops, DON’T! This have been the worst experience ever in our 50 years of purchasing anything from anywhere. There is absolutely no one who cares about you or your order. The manager hides from customers and the employees play tag with your calls. Zero customer service and zero management accountability. Do not shop here for anything special order. Still waiting for order from early February. And the only reason we have a part of our order is because we keep calling and pressing the issue but it has been at least 100 calls to get this far! Do not put yourself through this hell! Go someplace that truly appreciates your business
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June 2023 by Benjamin Tong
Worse customer service ever. Don't ever order an appliance through them. It won't be hooked up, actually it won't even be placed where its supposed to be placed. They won't show up during their window times, and when you complain to them or the logistics company, your complaint will fall on deaf ears. And yes, they will also track dirt and grime into your house all over your carpets. Thanks Lowes.
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June 2023 by Cheryl G.
I have decided to update my review In the summer of 2022 Lowes was hired by me to put up a new wood fence. Yes the fence is awesome that's not the problem. When we first determined where the fence should be on my neighbors side they gave me two choices. Never letting me know that one of the choices would be over the property line. I will never buy anything again from Lowes again Home Depot will have my businessAnd on top of that they messed of my neighbors electrical in her shed and it was working fine before they came out
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May 2023 by Jim Plonkey
I went to a curbside pickup for some retaining wall bricks. I had already started a wall but the Lowe's closest to my house was out of stock, so I reordered from a different one instead. It was clear that it was a chaotic day, due to the nice weather and seeming to be short staffed.After waiting a while with no one coming to curbside, I went in to customer service to find out that there must have been an error with the check-in because they never got it. Then, after some time, they brought out bricks which turned out to be the wrong ones. Long story short, the first Lowe's gave me the wrong bricks and this one was correct.Amanda, the head cashier at the Bloomfield store, went SO far above and beyond what she needed to help me out. She stayed super positive throughout what I'm sure was stressful because all throughout helping me, she had everyone asking her questions, which she answered with ease and never missed a beat. She helped me find the right bricks, load all of them onto the cart and into my truck, and worked with me on the price because I unknowingly ended up with much more expensive bricks the first time and needed these to match. Thank you to Amanda, who turned what started as a very negative experience around to be one of the best customer service experiences I've had.
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May 2023 by J F
We went in to buy tile. Ewanda from home decor and Starr from flooring were very helpful and knowledgeable. They were also very pleasant and patient. I would definitely recommended the flooring department at this store!
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May 2023 by Jay Smith (RelaxEnjoyBeKind)
[please "like" if this is helpful]All the things you love about Lowes. Staff are super friendly; store is clean and well stocked.
