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November 2023 by Paulette Edwards
Yousef was very cordial and very pleasant to work with. Restored my faith in customer service. Thanks!
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October 2023 by William Kent
So I have been working with Kyle Elsasser for my Giulia since I bought it. I can you that I have been very fortunate in my life to have been able to own several vehicles! I am an enthusiast (one would say) My latest is an Alfa Romeo Giulia! Kyle is the exclusive Alfa service advisor at this location. Between maintenance and warranty work, Kyle is an absolute perfect man to work with. He gets ahead of the game for my needs, Gets my car done very quickly, and he has a passion for the vehicles which means the world to me. I have to say that if you have the pleasure to work with him, he will not let you down. I am of the opinion that those who make themselves irreplaceable deserve proper recognition, and that is why I took the time to write this review. Quality of anything means everything. Kyle takes care of me at every single time of need. 5 starts because I wont go anywhere else!
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August 2023 by Indigo Carr
If I could give a half of star I would, I took my car initially to get fix because of excessive smoke and it kept shutting off they "fixed" it for $800 and then the check engine comes on a few days later, at first they said they could fix it and then a few days later said the engine was dead and then said I now owe $300 so now I'm out $1100 and a broken car and they couldn't tell me my engine was dead the first visit? This place is a joke and Mike kept being dismissive and not answering our questions i will NEVER come back its awful here!!
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July 2023 by Niyah D.
I would never recommend this dealership to anyone, they are unprofessionaland the body shop will take forever to fix any damages to your car
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July 2023 by Ariel D.
The worst dealership I have ever encountered, MY car was at the body shop to replace the door to my vehicle they initially stated that it would take 3 weeks to fix, 3 weeks went by with no contact from the dealership I contacted them and he told me it would be another 2 or 3 weeks they were waiting for my insurance and they would keep me updates, I'm in nursing school and I barely had time to drop my own vehicle off , my 30 days was up for my rental and my insurance advised they were no longer paying to extend , I was working and continuing school with barely little time for myself I emailed back and forward with the rental lady Kendra and asked for a digital agreement to resign so I would pay myself she stated to come inside but I advised her I had night school and work , they reported the rental stolen, I was carless for another month taking Ubers calling and checking on my car weekly with no reach outs like they said they would do 2 months and 2 weeks went by they still were telling me they needed time it was my insurance fault and I called my insurance they stated it was the dealerships fault they never reached out to them, this week which would be 2months and 3 weeks in I was supposed to pick my car up, before I headed out I contacted them and the body shop told me one of their porters hit my car moving another vehicle, I reached out to the GM and he stated he was not accommodating me for anything except Re-fixing my car asap. Then asked me how long the body shop stated it would take, I advised him the body shop told me they were coming up with a "Game Plan" so they don't know OF COURSE... I would never recommend this body shop to a dog!
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June 2023 by Elif Berberoglu
This review has been looooong overdue. Luke and Ed in service are AMAZING. Please go see Luke if you need to service your car for anything. I cannot express how much I appreciate the time, care, compassion, and empathy that they provide to all of their customers, they make you feel like family and the interactions don't feel transactional. Their service department is fast and easy, and they are very accurate with giving estimates on how long work will take.I had opened a Jeep credit card to use for the tires I needed to buy and was unable to use it until it came in, and Luke went above and beyond and took time out of his day (while communicating regularly with updates) and made it work for me. He also helped me find the right tires and even provided different options and was extremely professional, patient and kind. This sort of customer experience is very hard to come by these days, and he is a huge asset to the brand. I will be a forever customer here.Thank you again for being awesome guys!
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June 2023 by Bilal S.M
Service is trash. They can't accommodate a 5min request on an easy day. You can tell they don't want to work.
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February 2023 by RAYMONE GOLLMAN
Brought in my 2018 124 spider fir a water pump issue,they claimed to change the water pump or sensor,but how is that possible when I DIDN'T HAVE COOLANT IN MY CAR AFTER BEING RETURNED! THATS THE MAIN PART OF A Water pump is coolant. Mike didn't seem to happy.i love my car and I expected them to take fine detail in my property.mybe I got an oil change instead lol
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November 2022 by Floyd
Really love their parts department they're very helpful and they help you with a problem I bought a Fiat and they're a lot more maintenance than what I expected. However I enjoy my Fiat and sometimes you just have to get things fixed to keep it on the road.
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May 2022 by Kevin Merrill
A 2 week waiting period... Oil changes 2 hrs wait
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November 2021 by Tom Kendzierski
The dealership was very professional ?. The gentleman who helped me (Derral) was very well versed in his job. Also,Frank the mechanic who worked on my car did a fine job on my car. No complaints from me for sure. Tom Kendzierski
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September 2021 by Wesley Meier
Service department sent my child back onto the road not replacing the damaged tire we were charged for. Then had the nerve to call me and imply that they had done the work and I was making it up. Saturday plans completely ruined because of pure lack of competency and concern. Highly do not recommend.
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March 2021 by Sheri Carte
Came in for oil change. Fast and Friendly service. ?
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March 2021 by sheli jackson
Great staff very helpful and funny
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January 2021 by Natalie Avery
Very friendly staff