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January 2024 by Tim S
On January 11, ****, I visited the Penske website for the BMW of Bloomfield Hills, MI dealership with the intention of trading in my 2023 *** X6M Competition. Utilizing an online tool, I provided the *** and relevant information for my vehicle, which yielded a trade-in value of $98,500-$100,500slightly lower than my expectation, but close enough to consider.Subsequently, I received an email from a sales associate named ****** from Penske ***, with whom I scheduled a meeting for the following day, January 12, ****. However, during the meeting, I discovered they would not honor the initially provided trade-in price and instead offered $95,500. This figure is $9500 below the ***** Blue Book average trade-in price of $105,000 and $5000 less than the price conveyed in the email. This experience left me feeling misled and as though a bait-and-switch tactic was employed to lure me to the dealership.Although the used car appraiser was unavailable, a new car manager named ****** conducted the appraisal, which only offered figures for \
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November 2023 by Lauren Flesher
This dealership is the best I have ever worked with. I just purchased my 3rd BMW (2nd from Bloomfield Hills). I worked with Sabrina for both cars and she is professional, organized, friendly, and extremely knowledgeable about the vehicles BMW offers. She makes the car buying experience fun and stress-free.The service department also consistently delivers top notch customer service. I usually see Ryan and he is also a pleasure to work with. I come specifically to this dealership despite another BMW being closer to my home.
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November 2023 by Richie Azawi
I purchased a vehicle for my wife about a year ago and a month ago. I bought another car from Gloria. She was the best a great sales person & services !! This experience was awesome I recommend Bloomfield BMW to anybody
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October 2023 by Mike Rodriguez
Bought a used 2018 M2 from Andrew Gontaruk on Oct 26. I saw it online and stopped in about a week before to take it for a test drive.Had a fantastic experience dealing with Andrew. No high pressure sales pitch or anything that typically happens when buying a vehicle. Did not promise a Michelin three star meal and deliver a cold Happy Meal.Very knowledgeable regarding the products they have for sale. Good communication throughout the buying process.Even though I didn't get any of the extras the F&I guy was offering (sorry, can't recall his name), it was as painless as it could be. Again, no high pressure sales tactics.Overall, BMW of Bloomfield Hills is a great place to get a great car.
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October 2023 by Kinneri Patel
Great location, great showroom, great selection to choose from, and friendly people. Love this place! My sales person Audrey was amazing, patient, and the best to work with! The entire team of people whom I worked with including the genius McLain, Audrey, finance manager, and everyone I worked with were amazing! They have a customer for life now! I love their latte coffee machine too! ? Highly recommend! Thank you to BMW of Bloomfield Hills! I absolutely am in love with my new electric SUV! This is my first time owning a BMW and so far we love it so much that we bought two!
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October 2023 by Frederick Belk
My sales rep Gloria was amazing and very accommodating. Love the dealership and all of the welcoming staff that work there. Especially Ryan in Service, he goes above and beyond. Very personable family oriented dealership.
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October 2023 by Ron Ross
Just picked up my 2024 760i. Over the years, I've purchased/leased dozens of vehicles. I have to admit that the BMW of Bloomfield Hills team rates among the best of the best. Their customer service during the sale is unparalleled. My interaction with my sales associate Andrew, as well as the support staff of Chris, Samantha, Mclain, and Carmen has been 100% positive. They now have a customer for life. Thank you BMW of Bloomfield Hills!!!!!!
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October 2023 by Ryan Harvey
My visit to the BMW Bloomfield Hills was truly exceptional, and I wanted to take a moment to share my experience. Andrew, the sales representative, made my car shopping journey smooth and enjoyable. He patiently guided me through test driving multiple cars, allowing me to thoroughly explore my options and make an informed decision. What truly stood out was Andrew's extensive product knowledge. He was able to answer all of my questions with confidence and expertise, providing valuable insights into the vehicles I was considering. Thanks to his dedication and expertise, I left the dealership with a m40i and a sense of satisfaction. I highly recommend this dealership, especially if you're looking for a personalized and knowledgeable car-buying experience.
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October 2023 by Ten K.
if you want to be discriminated against, go to any dealership owned by Roger Penske! They will be happy to accomodate anyone!
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September 2023 by william messi
Just Got My BMW 5 Series From Sabrina! She made sure I was taken care of helped me through the process and made sure I understood all the features of the vehicle! I loved how clean the dealership was and the awesome Finance managers they gave me good advices and make sure you understand everything beforehand an overall experience was Amazing would 10/10 recommend this dealership and Sabrina to anyone that’s looking for a BMW! Beyond Satisfied And Happy!
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September 2023 by Mark S
Great experience! My salesperson Brigid was recommended by a friend and she was awesome! She was very knowledgeable and kept me well informed throughout the order, build, and delivery process. The rest of the staff was very friendly and attentive as well. My new BMW was delivered in the showroom, clean and detailed immaculately. Brigid took the time to walk me through the set up and key features to ensure I was comfortable before rolling out of the showroom. Thank you, Brigid and BMW of Bloomfield Hills!
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September 2023 by Iraj Ahmad
I had the most amazing and easygoing experience getting my BMW from here! So much love for Sabrina - she has been so much help to me and my family over the last 10 years as we have gotten 3 BMW’s with her help! The overall staff is so respectful and diligent, so grateful for the experience as I am loving my new BMW!
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September 2023 by Gerardo Alvino
Great experience!!! The sales advisor (David) was very friendly and competent. He answered all my questions and provided all the info that I requested, unlike other sales people in the past. Tony (the sales manager) was able to give me a great deal and convince me to purchase the car. Chris (from Finance) perfectly explained the additional protection plans and was able to provide great recommendations based on my needs. The showroom was very modern, welcoming, clean and full of exciting product. I am happy to have bought my M340i here and I’ll be using this dealer for any future service or upgrades. Great team work BMW of Bloomfield Hills!
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September 2023 by Christopher Edwards
I had the absolute pleasure of working with Sabrina as my BMW client advisor, and I can confidently say that she is a true gem in the automotive industry. From the moment I walked into the showroom, Sabrina's warmth and professionalism made me feel at ease.Her extensive knowledge about the entire BMW lineup was impressive, and she patiently answered all my questions, helping me find the perfect vehicle that matched my preferences and needs!Throughout the entire process, Sabrina's communication was top-notch. She kept me informed about the status of my order and ensured a smooth delivery process. Her attention to detail was evident as she walked me through all the features of my new BMW, making sure I felt comfortable and confident behind the wheel before driving off the lot.
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August 2023 by Nasir Uddin
I would like to say this dealership is hands down the best BMW dealership. Richard was amazing with ordering my new M4 Comp and McClain is the man! Always responded.. and helped with every question. Very happy with my choice and love every bit of my M4