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November 2023 by Loredana G.
If i could select ZERO stars i would. This is the WORST branch. Never fulfill appointments at the appropriate time, and always have bankers standing around when your waiting for help or service. I even ordered peso for an upcoming Mexico trip. And despite receiving several emails saying it was ready for pick up, they told me it wasn't there. Until I had left the branch and get a call saying it was in fact there unfortunately, this is close to my house so I've had to use it on three occasions, and have yet to have one positive experience.
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November 2023 by Carly S.
I had an issue with an ACH payment from BOA to loandepot and had placed numerous calls to BOA corporate with no success. I sat down with Rebecca and her team, with their help I got the issue squared away.
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July 2023 by Google user
The service in this branch is top notch every time I go there
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July 2023 by Abdelrahman abdelsalam
The service in this branch is top notch every time I go there
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November 2022 by Tory M.
I went to the branch to get help with a fraud issue. After waiting 30 min in the lobby, the banker sat me in an empty office and made me wait on hold with customer service for over 45 min. Why can't the branch help resolve my issue? Stay away from this office and BOA in general. Horrible customer service
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May 2022 by Anna B.
I'm not sure what happened here. The banker who helped us open an account treated us suspiciously and then accused me of "knocking" her computer. I don't think I did but even if I did it was accidentally. I was so confused. She kept sighing like she was very irritated with us. I'm not sure what I did to irritate her. The account wasn't for me but for a student I was with. It was just a weird encounter.
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May 2022 by Patty V.
After getting a lecture regarding elder abuse when my mom (90 years old) and I were attempting to add me to her checking account, we were told the paperwork would be 'approved by their legal department in an hour. 2 weeks later it was finally done and we returned to the bank to sign the paperwork. Printer wasnt working so it had to be filled out by hand. After that, we had to take it to a notary because they didn't have one. What a frustrating experience and one, if you are elderly, would have you completely confused.
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March 2021 by Waun Lavada
Don’t use this ATM! I deposited my money in the machine went black. Bank of America customer service is not available at 1am so $470 is just gone!
