West Elm is a furniture retailer that has received a mix of feedback from customers, with many praising their positive experiences. Several reviews highlight the friendly and knowledgeable staff who provide helpful assistance during the shopping process. Customers appreciate the low-pressure environment and the ability to explore various options, such as fabric samples and product configurations. One reviewer shared a fantastic experience with online ordering, receiving their custom couches earlier than expected and expressing satisfaction with the delivery service. In-store visits are described as bright and cheerful, with staff members being efficient and accommodating. Customers have also noted that the quality of West Elm's furniture stands the test of time, with many owning multiple pieces that remain in excellent condition after years of use. Overall, while some negative reviews exist, many customers report enjoyable shopping experiences, supportive staff interactions, and high-quality products, leading to repeat visits and recommendations.
Order two bar stools online and pick them up at this store. The store associates we're very friendly. The store was bright and cheery. They loaded the bar stools up in my truck quickly and efficiently. I saw a lot of negative reviews but I did not experience any of it. I will definitely be back with my wife.
December 2024
The manager Heidi provided excellent service and helped me arrange a bed.
September 2024
I went in to test out couches. Thea helped me pick the configuration and fabric that would fit my space the best. She was so helpful, friendly, and low pressure. She gave me a print out and fabric samples so I could take them home, re- measure, and think it over. I would definitely go back and work with her again.
