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October 2024 by Jason Brown
Very disappointing experience today. My 23rd wedding anniversary. Bought flowers for my wife to be delivered on Sunday. Bought them about a week in advance. Called at 10am to see where they were. On their way I was told after noon. Called back again at 230. Said driver had to deliver funeral flowers but would be there. Now 8pm. No flowers and no call to say "we apologize we couldn't deliver them today". I dont like writing bad reviews but in this case, it's warranted.
Update. They showed up at 930pm
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September 2024 by daniela petrucci
The website shows compositions that are not available in the staff is aware of it . I was told the composition I had was available (I called to make sure there were no substitution) but when I got the picture of the flowers the vase was transparent instead of red. That made a huge difference and the shop didn't mention it to me. Other locations have the same issue. Be aware of sneaky substitutions. Chances are that what you see in the website and you think you are paying for is not what you are getting.
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July 2024 by Judy Chops
I ordered a last minute FTD design bouquet to be delivered to the recipient the same day. I chose ‘no substitutions’ because the colors I chose had meaning. Merna, a designer from the store called me to discuss options for substitutions due their current inventory. She was very, pleasant, patient, and willing to work with me. The result was a gorgeous bouquet and delivery within 4 hours. Great work and customer service! Thank you.
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June 2024 by Sharrena Johnson
Great customer service. I needed a last-minute boutonniere for the prom , and they came through with flying colors .
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January 2024 by cathryn brooks
Worst experience I have ever had. I ordered on Wednesday for Saturday pick up a small pretty vase, with o lot 3 Lilly flowers and airy greens. It was in a lg vase with dirty water and huge. What’s wrong with this everythingDon’t order anything over the phone. You will be sorry. They have lost my business
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November 2023 by Jaron Wells
Service is amazing. Better then average prices
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November 2023 by Douglas Danley
Nice variety, well cared for plants, great prices.
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November 2023 by Kathy Sparkman
Great service !!
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October 2023 by Bill B.
One star can sound harsh but I went a total to three times (yes I tried to like it) to this place because it was geographically convenient for me: Here is a brief summary because I could write much more about my negative experiences: * The place is not that busy (I understand why now), an average of 3-4 employees and 1 or 2 clients at most. Zero customer service, nobody will tell you "welcome, hi, can I help you..." * I placed an order for a bouquet arrangement for an anniversary that was not ready on time. I was told to come back in 30 minutes or so. When I came back, the lady who told me to wait was helping someone else and nobody was taking care of my flower arrangement. * The quality of the flowers is OK, nothing extraordinary. * They seem to have a few (very) young people working there who are not treated with lots of love (their kids? interns?) and who obviously do no seem to have a good time there. That was sad to witness... * The price...should be thrifty...right? Well, it is not... * On my last attempt to go there, I was in a hurry and I told myself, I do not care about the price, I will buy a simple bouquet and get out within a few minutes. Well, I waited 10 minutes to get some help, I was the ONLY customer in the store and 4 people working there (one making bouquet arrangement, one on her phone at the cashier and two ladies having a pretty good discussion in the back room so probably not working on something too demanding...). Nobody took care of me as I wanted to get a bouquet behind the glasses. I tried to look at everyone, no eye contact, returned to my car, promising myself that it was the last time I would go to this store under this current poor Management. By the way, I randomly found another florist 5 minutes from there, was welcomed with a smile when I entered the store with immediate help and advice for an actual "thrifty" price and a better quality of flowers. This business found a new customer!!!
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September 2023 by Zachary Rawson
Great looking flower and super helpful staff. Ray help fix a mistake that I made when ordering online and am very satisfied. Thanks again Ray.
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May 2023 by Melanie Tappen
I went in with my high schooler to get a corsage. We stood there for several minutes with 3-4 people working. Not one person acknowledged that we were in the shop despite making eye contact several times. We will find somewhere else.
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March 2023 by lin bonello
Amazing flowers/plants.Also fantastic customer service, had a wonderful talk with Barb.Highly recommend
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February 2023 by Christine D.
I always find the right gift here. The store is clean & fresh inside; helpful people.
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January 2023 by Kelly G.
I purchased 3 bunches of tulips and was charged $29.99 a bunch instead of $9.99 a bunch. When I noticed they overcharged me by $60 they didn't know how to correct it so they said they would take care of it and call me and let me know the refund was completed. I had to keep calling several times to get this taken care of. Look at your receipt people!! Update: Tami the manager was helpful and took care of the problem
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January 2023 by Matt Johnson
The staff here are amazing. Christmas wreaths, though expensive, are the finest I have seen.
