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July 2024 by Chris
Self checkout at Kroger is currently not in a good place.
During an attempt to buy a handful of things last Sunday I got roped into a screwball comedy featuring the self checkout attendant, four angry customers, the 'AI enabled' checkout machines, and myself.
I fussed with my self checkout machine for about 10 minutes before giving up. During this time it profiled me as a criminal and showed me a bald spot that I didn't know I had directly on top of my head (thanks for that uniquely flattering camera angle Kroger).
The backdrop to my own bizarre little side quest featured a couple who were deep in their own self checkout kiosk drama.
They had scanned, by my approximation a good five bags worth of groceries, and were being stonewalled by the machine just like I was. The self checkout attendant was not able to help them in his current condition, teetering on the edge of his sanity as he was - whether it was from dealing with the machines, the customers, or a preexisting condition I could not say.
Eventually the couple, thoroughly frustrated by both the machine and the pacing and mumbling of the attendant, became boisterous, and a five way verbal altercation ensued with a couple of other customers jumping in to advocate on the self checkout attendant's behalf.
It was at this time that I realized I would not best the machine. Its intelligence, though artificial, was compelling. It was, I believe, accusing me of attempting to make off with a couple of Zucchini; and where it lacked in guile it made up with pure machine belligerence. Ultimately, tail tucked between my legs, I abandoned my haul and left.
Shop here at your peril, there's a Whole Foods with normal self checkout kiosks down the street.
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June 2024 by The Junk
The worst Kroger, no registers are ever open, just a huge line for self checkout. Pay people a living wage.
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June 2024 by Tammy Packard
Rude, unhelpful, and not coming back. When people are in line telling them you need to help them first a major overhaul is needed
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June 2024 by Matthew David
Kiara the assistant store leader was very rude and unprofessional. Highly not recommend You in any locker pick up at the store
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May 2024 by Sascha Goldsmith
Very nice Kroger store with a better selection and quality than most. There are both angled spots to park off Maple and a larger, standard lot in back.
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March 2024 by Greg Reichelt
3/12/24 - GREAT experience as usual. Easy to find items. Nice cashier & bager. PEACE
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February 2024 by Thomas Rohr
This is a nice store. Small and unassuming. There is limited availability of certain products, but probably due to staffing issues. Quick and easy flow otherwise.
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February 2024 by Destini Jackson
This kroger is clean , stocked and the staff is helpful. They always have a cashier. I don't like using self checkout.
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February 2024 by Judith Jones
If you are having a Superbowl gathering. All Pepsi drink products buy 2 get 3 free. All Lays chips buy 2 get 3 free. I couldn't believe it until I got to the register. I saved $47.14
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February 2024 by Charles Zuccarini
This is only in relation to the online order pickup kiosk and not the actual store itself, which is fine. We've used this 3 times in our household and every time has resulted in some kind of technical difficulty that requires help. It's very inconvenient and kind of reduces the point. Also normal store employees won't be able to help you and the one employee that can will leave at 6pm. Customer service will be useless in trying to help you as well. They kept us waiting over a half hour and ultimately just told us they'd give a $5 credit to our account and to come back to pick up our order a different day. It would literally be more convenient to just do your shopping yourself.
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February 2024 by Morning Star
Awesomeness
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January 2024 by Vic Berishaj
This is the worst Kroger in the state of Michigan. No stock of anything and their deli smells of expired meat. You’re better off making the trek to the Kroger on Telegraph & Long Lake
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December 2023 by Kevin Seymour
Very poor produce and meat counter
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November 2023 by Tiara Miles
This is a shout out to the lady working in the bakery this afternoon 10.27.2023. I had ordered a cake that was supposed to be ready this morning but when my son went to pick it up she informed him they didn’t have an order for me. She could’ve easily said just get one from the cooler section but instead she proceeded to make it as he waited. Customer service is pretty much out the window these days so I just wanted to tell her thank you! I appreciate you going above and beyond to help out!
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November 2023 by Dante Kane
I don't feel welcomed here. Ava & Dave (long hair) were rude to me. I'll take my business to Meijer. Later! Change Your Attitude Kroger Employees ?
