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November 2023 by Barb Hartnagel
Very Disappointing with the Birmingham Kohler Store's custoner service. Purchased $8k of Kohler faucets, fixtures and sinks on 5/23/23 and we still have not received two faucets. Every time we call to get updates on status we receive very rude responses from store manager, Susan. We paid for all of these fixtures up front but we are waiting on kitchen and bathroom faucets 6 months later. Disappointing that we can not call or receive updates as delivery dates continue to slip from expected dates.
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August 2023 by PRGN Jimbo
Lori Weber is an exceptional designer, and I couldn't be happier with the results of my remodeled bathroom. She was responsive, attentive to my needs and preferences, and her creativity was outstanding. The bathroom is finally done, and it's nothing short of beautiful. Lori did a great job in such a short amount of time, and her attention to detail is evident in every corner of the space. I am thrilled with the outcome, and I highly recommend Lori Weber to anyone looking for a talented and efficient designer who can turn their vision into reality.
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August 2023 by Kathleen Gold
My husband and I stopped by the Kohler Signature Store in Birmingham late yesterday afternoon. We have been shopping for a 24-26 in vanity for our powder room without much luck. We were greeted by Lori Weber and right away I knew our luck was about to change. She is highly professional, knowledgeable about the products and design and offered great suggestions.She showed us the 24 in vanities she had on the floor and those that came in 24 inches, pointing out features and advantages of each. We were able to quickly make a decision.We weren’t planning on buying faucets and other accessories but we learned from Lori’s expertise about style, shape and size of the products that we were able to make some very beautiful decisions to go with the vanity.If you want a design expert to help with your project, big or small like ours, you can’t go wrong with Lori Weber. When you meet with her you will see what I mean.
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August 2023 by roba e.
I can’t say enough great things about working with Lori! She was accessible, knowledgeable and beyond helpful! She made this taxing experience very smooth and easy for me. Thank you again, Lori!
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July 2023 by Rob Schumer
I was extremely impressed by my recent experience at the Kohler Store. Designer lori was so friendly, knowledgeable, and attentive. She was great with answering my emails right away. My wife and I are definitely going to buy!
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June 2023 by Rosette Anderson
Lori was the nicest person to work with when I was shopping at the the Birmingham store. She turned a very stressful experience to a positive one and I am so thankful for her. I will always shop there for our upcoming renovation projects.
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May 2023 by Hawkeye Haugh
I had a great experience choosing a sink. Lori Weber was beyond helpful, not pushy, and very friendly. I called with questions regarding several sinks and she spent 10 minutes on the phone with me. I visited the store several times (couldn’t decide on a color) and Lori was always helpful and I never left feeling rushed to decide or rushed to leave when it was clear I still couldn’t decide. Lori even consulted with Angel to help me make a decision. If you are very indecisive, don’t like feeling rushed, and want a friendly person ask for Lori—she goes above and beyond!
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May 2023 by Kathleen Bartlome
We are starting a bath remodel next month and I was having difficulty finding a specific Kohler valve and trim plate in the finish I needed as everything was out of stock. I contacted the closest Kohler Signature store to me (I live in Ohio) and it was in Birmingham, MI. I am so glad I did!! The person who answered the phone, Angel Buckens, was so helpful and she found the type of valve and trim plate I wanted and helped me pick out the other pieces that I needed to completely the shower in the matte black finishes that are so hard to find. I highly recommend this store and the sales/designers that work there. They know their business. Can't wait for my shower to get started and finished. Next week I will be contacting her to figure out the faucets for our vanity and freestanding tub!!
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April 2023 by Cassandra Choryan
Ryan H has been exceptional from the start and continues to be even after our purchase. Extremely happy we choose this store and the Kohler brand. Thank you Ryan!
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April 2023 by Heather Sitek
I haven’t personally visited the store although I am sure it is wonderful, this review is specifically for Lori.Lori provided customer service that I haven’t witnessed in years! She was helping me source a very difficult part to get a hold of and she immediately jumped into action by searching for this part, we briefly discussed a “plan b” incase it couldn’t be located. Lori even called kohler directly to confirm it would work with my current project, potentially saving me hundreds of dollars in product and wasted time.Ultimately we chose a part (recommend by Lori) that ended up being extremely similar to the original part I spent weeks looking for.If it wasn’t for her patience and knowledge I’d still be searching.The final thing I would like to mention is even after the order was placed Lori included such a kind note with my order confirmation, I truly believe she deserves to be recognized for the amazing experience she provided.-Heather Sitek-Farajian
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April 2023 by Beth Baergen
Our designer was Lori Weber. Lori was great--highly professional and responsive to our needs and concerns, in person and on the phone. When our brushed bronze hand shower wand was back-ordered indefinitely, in the midst of oiur remodel, she searched the country for a substitute, and found the ONLY brushed bronze shower wand available that would work in our bathroom! We had it in a week, just in the nick of time to finish the remodel. The other people at the store were also very kind and professional, checking on the status of back ordered items (even during a power outage and working from a coffee shop!) and letting us know the estimated date we would receive the items. Thanks Lori and Kohler Signature! We love our new bathroom!
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April 2023 by Cathy Champagne
We recently remodeled our powder room on the main floor of our house. We visited the Kohler Signature Store in Birmingham, MI. Lori was extremely helpful in guiding us with making choices for the project. She kept in frequent contact with us regarding the timeline for arrival of each Kohler product that we purchased. I will continue to visit the Kohler Signature Store and would love to continue to work with Lori! She's a wonderful, personable and knowledgeable salesperson!!
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March 2023 by William Price
My recent visit to the Birmingham Kohler store and subsequent product order was made a pleasant experience by the efforts of Lori Weber. She was patient, helpful, did not pressure a sale, and helped me think through some things I had not previously considered. I highly recommend her and the Birmingham Koohler store. William Price, Waterford, Michigan
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February 2023 by Blair M
I would like to share the amazing customer experience my wife and I had this past Tuesday with Lori W at the Kohler Signature Store in Birmingham Michigan. Over 17 years ago I had installed all Kohler fixtures and faucets when I built my home. In that time, up to now we only had a problem with a kitchen faucet "which Kohler replaced over the phone". This time one of our sink faucet handles broke. It is a decorative special handle with a porcelain insert. We had never been to the store before and quite honestly didn't think they could help us with such an old item, not to mention a small item. Well, we were pleasantly surprised. Lori W greeted us when we arrived and right away made us feel like we were their best customer. She spent at least 1-2 hours researching the exact part number of our faucet handle and finally found it with the help of a customer service person at Kohler that she contacted. To top it off, the part had a 15% discount. :-)I cannot express how thankful we are to Lori W for her amazing customer service. She never gave up until she achieved a good result for us. That's the kind of person I want on my team. Her actions meant more to us than the faucet handle, I just haven't experienced this level of help since I can remember.
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February 2023 by HOWARD ADAMS
I am pleased to compliment Sales Design consultant Lori Weber of the Kohler Signature Store in Birmingham, MI. She could not have been more professional , hospitable and encouraging in providing advice on how Kohler products can furnish reconstruction of our 80 year old rural homestead. We are just commencing this project and already Lori has suggested so many functional as well as esthetic improvements. I can barely wait to see the finished product this coming 2023 Summer.
