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January 2024 by Dennis R.
our salesman sold us on a dishwasher that if needed repair they could get service within a day or two as opposed to the alternate brand they delivered the machine on 12/29 with a problem that "they had no idea what to do" and the first device visit was scheduled for 1/19/24. Still not fixed and still waiting for a repairman.
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December 2023 by Chris Smith
Worked with Abu here at Hawthorne. Ordered a gas range, washer and dryer, fridge, and a chimney hood for over the range. They succeeded on delivering 4/5 of the items well. However, the chimney hood caused major issues. The hood was missing the chimney piece as well the motor that makes it run. When i called and tried to work with Abu, he told me that the hood does not come with the chimney piece. I told him why would something called the chimney hood not have the chimney piece. He tells me i am wrong repeatedly and that he can order a chimney piece but will need to charge me.Our argument continued and Abu would often find a reason to hop off the phone and say he would need to call me back after he checked on something. Abu never once called back, i had to call him back every time after waiting hours for his call.Abu continued to tell me the chimeny does not come with the hood. He told me that he spoke with the supplier and they confirmed no chimney. However, i call the supplier and sure enough, the chimney and the missing motor piece are supposed to come with the hood.Therefore, Abu was just lying to me through his teeth over and over again in order to not have to deal with the repercussions of delivering a faulty item.I resolved the issue with the supplier and not with Hawthorne and Abu as they continued to deny the facts of this case. It was a shame as they really almost were a great business to work with. However, the customer service and lack of integrity is incredibly bad. Find another store or buy direct from the supplier.
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December 2023 by Linda Handran
Outstanding customer service! I love, love, love my new cooktop and dryer!! Thank you Ewan!!
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August 2023 by Nancy R.
I have been waiting over 2 weeks for a dishwasher to be delivered. It's still not here and I shudder to think what the installation is going to be like. Also, I'm sure you can get a better variety of choices anyplace else like Best Buy or Lowes. Make this your last option.
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July 2023 by John Pratt
Thanks Rob for all your help!!! Great experience. I’ll send you more business
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April 2023 by Stephane Cloutier
Took close to seven months to receive dishwasher. Had to continuously follow up. Installation was $100 more than expected, and wasn’t done properly. The dishwasher wasn’t adjusted properly. (Bosch replaced by BoschI has to cut lower valance myself as installer said that they couldn’t guarantee outcome of process. Thanks
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April 2023 by James Suida
Very knowledgeable staff. Nice high end appliances.
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March 2023 by Shirley T.
Wonderful store! Clean well informed. I have gotten all my appliances and furniture here.
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December 2022 by Sarah Barberio
If I could give 0 stars I would. The rudest and most unprofessional company I have ever dealt with. They treat their women customers like they are idiots and in 2022 this woman won’t take that. 100% guarantee if my husband would have been talking to them he wouldn’t have had any problems. Ladies- DO NOT SHOP HERE. Misogynists work and runthis place. You deserve to be treated better!!!!!
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October 2022 by Tenaj Dray
Crazy Stew was amazing! Told him what we wanted, and our budget and he came in way under with everything We wanted
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October 2022 by Tom Lewry
The service we got was great and the prices were very good. We bought and oven and a washing machine. They made it easy to compare models with no pressure.
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August 2022 by loretta bardha
made a purchase at hawthorne of a pillow, which was a $200 pillow.i’m very unhappy with the pillow and they refuse to do anything about it!horrible horrible customer service!no attempts in trying to fix the situation.
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August 2022 by Juber Miah
Wednesday, 17th of August, received my freezer. Two guys that delivered, refused to unbox/put it in my garage until I told them to take it back with them, I don’t want it anymore. “Our job isn’t unboxing/placing it in your garage”. I paid money for delivery and this is the service I get. Stay away from these clowns. Get the appliances from Low’s where they give free delivery. Really disappointed.
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July 2022 by Charmaine Clearly
Always a great experience. Get all my shopping done there. The service is like no where else. They are the best.
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May 2022 by Cameron Wilson
Two Thermidor refrigerators, two dishwashers, a stove/range a microwave and a hood is what my wife and I purchased. This has been by far the worst experience purchasing high end items ever. Ewon was very happy to sell us the items but his knowledge of the product and process for installation is very subpar and at times non existent. From missing ordered parts to miscommunication with the installers (they have been out twice and are unable to install because parts were not ordered) you name it. It has been a complete nightmare. Hawthorne does not even care about safety. The two refrigerators were placed against the wall they were not installed and I was told to keep my kids away because they can tip over. It’s been like this for a week. 6 months of waiting for this. I would never buy from them again and I will be sure to tell everyone in my social, community and business circle to not use them.