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September 2023 by Liz P.
I was very excited to check out Brilliant Earth since a lot of people had recommended them. As a tip, their website appointments for this showroom book up FAST - I originally booked for 5pm on a Friday, maybe 1.5 weeks out, but then a 3pm Sunday appointment opened up so I snagged it. My now-fiance and I had been looking at BE and also one other jeweler for my engagement ring, and we were also looking at engagement/wedding ring sets for me. The BE showroom is very nice, and consists of two rooms - the showroom itself, and a more private room where you have your appointment. For our appointment, it was only us and our ring stylist, but sometimes there are two stylists in there at the same time, she said.I came prepared with a few styles from the website I wanted to see - the Waverly, vintage Waverly, and some of their sapphires - and they did have the Waverly, as well as a sapphire Waverly (sapphire center), but unfortunately didn't have the vintage one. I'm a big advocate for trying on rings before buying, especially with an expensive purchase like this one - case in point, I saw two others I liked and didn't even notice online, too: the Nova, although it's a bit pricey, and the Chamise, with a twisted band. BE has beautiful rings but the reason for this review being 3 stars is that after my stylist sent out my "look page" of all the rings I tried on - which is a nice idea, by the way, because then I had a more condensed BE website to look at - I emailed her back that night, Sunday, with a few questions. Monday and Tuesday passed; I know BE isn't open Wed/Thurs, so no response then, either; and then Friday passed as well. At that point, I had already selected a ring from the other jeweler I looked at, since they were extremely responsive and even was able to text me back. I finally got a response from the stylist at BE maybe that next Sunday or Monday, apologizing and saying my email went to spam - which is understandable, but I will say, regarding my own work emails, I check spam at least every few days. So in this case, it unfortunately lost them a sale - and if I am not getting prompt communication from a company BEFORE even purchasing from them, I don't have much faith in prompt communication after purchasing, even though my stylist said from now on my emails should be coming to her regular inbox.Edit: I will say that a week after the email response, she emailed me again to follow-up - at that point, though, we had already purchased my ring from a different local jeweler, since I had never heard back from her after the initial visit (timing is definitely important).
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May 2023 by Stacy L.
Our engagement ring shopping experience here was wonderful! We had a great experience with Andrew Marsh and worked with him twice to first view options and then to make final selections. I had specific rings and stone shapes I wanted to try on, and Andrew had everything I wanted to try on ready to go when we arrived. He was helpful, knowledgeable, and professional. We would recommend Andrew and Brilliant Earth to anyone looking for their engagement rings!
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April 2023 by Amy C.
We had a great experience working with Andrew Marsh at Brilliant Earth! We picked out and ordered our wedding bands in the store and they were shipped to us within 2 weeks. We also got a free pair of diamond earrings with the rings.
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November 2022 by Chad M.
Great experience working with Izzy Alo! Fair price, professional store, and love the ring and diamond we selected.
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October 2022 by Morgan C.
Knowledgeable staff, beautiful showroom. During My appointment I never felt pressured, and actually got to choose what was best for me. The girl we worked with said they aren't commission based which was totally felt throughout our time. The pricing was 1,000s less than where we previously looked and higher quality. And my ring is stunning and unique. I couldn't be happier we chose to shop at brilliant earth!
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September 2022 by Chloe H.
friendly, clean space, and an overall positive experience. I adore their sustainable mission.
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September 2022 by Jennica W.
My engagement ring is beautiful & I still love it , however , 3 of the diamonds fell out in less than a year , due to too much polishing which shortened the prongs that were holding the diamonds. I ended up taking my ring to a different jeweler to fix, since the warranty didn't cover this. I just feel that shouldn't have happened so soon.
