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September 2024 by Elizabeth Argeropoulos
Horrible customer service!! I came in with my husband and two daughters just to look around. Never once was I greeted or asked if I needed help. Instead I was followed around by the same employee and treated like I was going to steal something. Every time I picked up a bag or turned a corner the same employee would be right there watching me. Very insulting to a paying customer!!
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July 2024 by M Lucyk
The staff at this store is amazing! It would be a BIG mistake not to shop here, HUGE! Just a line I said while walking out of the store with multiple bags from their great sales.
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July 2024 by M R
Went into the store tonight looking at purchasing new handles for my purse since they were fraying. The manager, Ashton said it was a defect but all’s they has was gold and black where my purse was silver and black. They were not getting any more handles in my color. Do you know what he did? Exchanged my purse for a new one-even after it being over a year old! Since they didn’t have my size, 1 size smaller I also got in store credit! If I could give more than a 5 star I would! Thank you Ashton for going over and beyond for giving top notch customer service! I will be a Michael Kors customer for LIFE!!
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February 2024 by Brian Bartlett
Good prices!
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December 2023 by Jake Rummel
Rachel was very helpful and friendly. Great staff!
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June 2023 by Samantha Bowsher
LOVE LOVE LOVE my new crossbody bagssss!! Couldn't just buy one. If you don't have em, run dont walk!!
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May 2023 by Jade Barrett
TERRIBLE SERVICE AND POOR ATTITUDES !! My husband, baby and Mother in Law all walk in hoping to find some new purses, for us to not be greeted and we were the only customers in there we see why now !! That’s not even the worst part we walk around the store for a few minutes to employees just talking amongst each other like we don’t even exist. So we left and decided to buy purses from Coach that’s down the way from them.
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October 2022 by Jacqueline Vena
Beautiful bags, great price!
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October 2022 by Martha A
I like the styles Michael Kors has, but not all of them. For me it’s a hit and miss on anything by kors, but when I do find that special item it’s a real keeper.
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October 2022 by Brandi Dege
Very helpful staff
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October 2022 by Lisa Avery
Everything looked out dated!
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September 2022 by Zach Bee
So we went to this place today Michael Kors it was awful one of the worker was rude and disrespectful and she didn't even came to us if we needed help that person needs to have better people skills
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September 2022 by POOJA G
Purse quality is good but want to see much more design in future.
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April 2022 by Mary Pham
Love the customer service here! Love to feel welcomed and good energy! No pushy feeling where you must buy, and got help right away! Herby and Jacob was patient and kind, we need more workers like that, that’s why I hope they get recognition for it! They were patient with my mom checking prices for her. So that’s a plus if you treat my mom good then you’re good with me!
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January 2022 by Tricia Duska
I’m from Florida and I typically go to the Michael Kors in Orlando. I am used to being greeted immediately and having a personal shopper the second I walk in the door. I never have to take a display model because my personal shopper goes and gets a new one in the back for me. Let’s just say this was trip to birch run was embarrassing. I was bringing my family and we were all going to purchase items. Not once were we greeted yet there was 3 females and one guy. There were two other shoppers in the store which they got the same treatment we did. The Michael Kors consultants should be working for Walmart. No one asked us if we needed help, no one greeted us. My niece and daughter were looking for a specific purse and again we received no help. When we found what we wanted to purchase we had to take the displays up to the register. Not one “person” because they were not sales consultants tried to up sell us. They were glad to just ring us up. I felt like we were annoying them to be in there. Michael Kors upper management will be contacted by me. If I could give a zero star I would.
