General RV Center is a large RV dealer offering hundreds of new and used motorhomes, fifth wheels, travel trailers, and campers for sale, along with parts and service. Many customers describe the sales process as smooth, with staff that is friendly, knowledgeable, pleasant, down to earth, and not applying pressure. Multiple reviews highlight that the team went above and beyond to answer questions and help customers, making them feel important. Specific praise is given to the sales, business management, front desk, delivery, and service staff for being fantastic, awesome, superb, cheerful, polite, respectful, calm, and experienced. However, experiences with the service department after the sale are mixed. While some find service staff learned and respectful, doing their best to help fix issues, others report less satisfactory service events, particularly when repairs fall outside manufacturer warranties. One customer felt a specific feature was deceptive and was unsatisfied with the organizational response, leading to a filed complaint. Overall, while some customers express disappointment with ongoing issues attributed to the manufacturer, many recommend General RV Birch Run for its superb team and are grateful for their help.
Gary Huber was awesome!!!! He did a great job of showing us how everything worked and answered all of our questions. He went above and beyond to help us.
November 2025
Very good except extremely wonderful experience David Huber ran through the details of our new RV very thorough very pleasant and very knowledgeable I would recommend General RV Center in Birch Run to everyone I know.
November 2025
Installation of previously ordered Kitchen faucet, and missing screw covers were completed correctly and on time. Thank you to Steve Schindler, Lead Service Advisor, for checking that repairs were completed correctly. Birch Run location
Specialties: All insurance repairs, Insurance repairs on all Motorhomes and trailers, All power and manual awning repairs, LP repairs and installations, Complete body shops for paint issues, Renovations and updating all of trailers including horse trailer and utility trailers, Trailer Tires, All appliances repair and replacement, Brakes and bearing replacement, repair and maintain on most RV trailers, We install all accessories that are sold in the RV industry, We perform oil changes on all Generators and Motorhomes, All electrical 12 volt and 110 volt repair, All siding repair and replacement, Full detail capabilities, All hitching installations including Tow dollies and Tow bars, Rubber roof repairs and replacements including roof wash and condition
