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“There was a young lady, Sophia -I think, who was incredibly helpful and sweet. She amplified our experience. The place was clean, dressing rooms well taken care of, and merchandise very organized. Great deals, too!”
“Chloe Morse was the greatest sales associate ever! She was extremely patient with me and helped me through the entire checkout process! I wish every associate was like her! 10/10 she made my experience wonderful!!”
“The ladies who works there were so very helpful and patient! While I did make a purchase, I did end up returning my undergarments. The return went seamless, and I would definitely return if I needed help in that area again”
“Shopping at Nautica in Birch Run is always a great experience, especially when Laura is working. She helps me to find the right fit and always makes sure that I buy what will look good on me. Sometimes she is too good at helping me pick clothes!”
“Ashley help us shop today and gave us the best customer service experience we had in long time we are going on vacation. To Florida and she even held some shirts for me on hold til I can come back and pick them up she was amazing and great !”
“I honestly had the best customer service experience ive ever had today because of a worker named Lucas. He was one of the most kind and loving retail workers I've ever met and made the shopping experience even better. I hope and pray that he gets blessed for making my experience so pleasant”
“Cam a manager was lovely. Today we went to make a return in an exchange and Cam treated her employees with respect which I value very much. McKenna was wonderful and shopping. There was a delight. We will definitely be back in Birchrun Michigan at the outlet mall American Eagle.”
“OUTSTANDING SHOPPING EXPERIENCE AT TOMMY HILFIGER IN BIRCH RUN FROM THE MOMENT I WALKED IN I WAS WELCOMED BY THE STAFF WHO MAD ME FEEL RIGHT AT HOME THE STORE IS WELL ORGANIZEDMAKING IT EASY TO FIND EXACTLY WHATI WAS LOOKING FOR THE SELECTION OF CLOTHING IS IMPRESSIVE ADDITIONALLY THE STORE OFFERS GREAT DEALS AND PORMOTION”
“Wonderful store, the young lady that helped me was very informative about all the products in the store, I'm sorry I forgot her name but she did mention that she was Married for 18 years ??. Jeans are on sale, buy 1 pair get another pair Free.”
“Alyssa & Jeff went above and beyond with their customer service during my visit today. Alyssa called another store for a shirt that my boyfriend liked and had it placed on hold. Jeff was very nice at check out & signed me up for a loyalty program to save 15%! Thank you so much for your help!”
“went in for last minute clothes shopping for a wedding with no clue what to wear.. ?
I asked the first employee I came across, Ellie, and she pointed me to a few different options. she was very friendly and knowledgeable. was a great experience at a store I was not familiar with.”
“The Best Store Experience Ever! ( and we did not even visit the store)
I want to give a special shoutout to the store manager at the Birch Run Polo Outlet (I believe her name is Lauren, but I could be mistaken). Her outstanding service turned a frustrating situation into a truly memorable experience.
Here’s what happened:
A couple of days ago, my husband purchased a jacket from the Polo outlet store at Chicago Premium Outlets in Aurora. Since it wasn’t in stock, the staff placed an order from another store. Unfortunately, the jacket arrived damaged—with holes and a security tag still attached. We returned to the Aurora store to resolve the issue, and they placed another order, only for it to be canceled by the other store.
What followed was a nightmare of back-and-forth calls between stores. The Aurora store told us the refund could only be processed by the other store, while the other store claimed it was Aurora’s responsibility. Weeks passed, and we were stuck without a refund or a replacement jacket.
That’s when we reached out to the Birch Run store in Michigan. The store manager went above and beyond to resolve the issue. Not only did she arrange for a new jacket to be sent with expedited shipping (at no additional cost), but she also included a thoughtful apology and a gift for a mistake that wasn’t even theirs.
After weeks of frustration, the Birch Run team restored our trust in the brand with their exceptional service and customer care.
Thank you to the Birch Run staff for giving us an experience that makes us want to shop with Ralph Lauren again. Your dedication to service recovery is truly commendable.”
“Have not stepped into *old navy" in over a year. Don't know why ,just have not. But they had all the things I was looking for. So I was a happy camper !! Will now have to check out the store near me before the Christmas rush.”
“Although I own many thing from them, things can be quite pricey and it can be a let down when something you like is too expensive. But other than that, the sales workers there are really nice and a lot of the clothes they have really fit my style.”
“went in for last minute clothes shopping for a wedding with no clue what to wear.. ?
I asked the first employee I came across, Ellie, and she pointed me to a few different options. she was very friendly and knowledgeable. was a great experience at a store I was not familiar with.”
“Went shopping here on 3/7 for some formal wear for my son. My family had never shopped here before and we were blown away by the service. Definitely a great experience that you don't find very often anymore.”
“Store was very clean and Covid ready. The associates were very friendly and accommodating. The prices were very reasonable and they had even the most typical sizes.”
“I went into the store to get my watch fixed. Craig greeted us soon as we walked into the store. He instantly knew what I was coming in for because I had a box in my hand. He begin fixing the watch and did it in minutes. I purchased an item while I was there. Great customer service every-time I shop here.”
10AM - 7PM
12150 S Beyer Rd, Birch Run
Clothing Stores
“The employees were super nice and one sweet lady showed me a pair of boots I bought. But sadly have to return them, because they're not working out after all.”
“One of, if not, the best, place for "outlet" clothing. Shirts, jeans, hats, and even jackets can all be found under $15! Style is outgoing but nothing too extra, great place for teen/casual wear. If your shopping for a fit, start here and you'll save a TON.????”
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“Today Aspen helped me pick out the most gorgeous pageant gown! She spent so much time with me and really took into account my preferred style/colors when pulling dresses. As a petite woman it can be difficult for me to find a gown that fits well and isn’t “wearing me” or overwhelming me and she did a great job taking that into consideration. She was very friendly, warm and personable, it felt like I was shopping with a friend who i’d known for years! Thanks again to Aspen and the viper team for another great shopping experience.”