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January 2024 by Ruth VanDyke
If I could give Car Center 10 stars I would. They do great work quickly, exceeding expectations. Hadley was wonderful, keeping me informed and she was so helpful and pleasant. The guys made my car look like new again and deserve a huge thank you. If you wreck your car (and I hope you don’t) Car Center is the place to go. They went above and beyondI can recommend them without reservation. Thank you Car Center for a fantastic experience.
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January 2024 by Bob Bouwkamp
Great customer service. Communication was excellent. Thanks
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December 2023 by Rudolph Kottemann
Yikes, life is so busy! But we would be remiss not to mention the excellent service we had from the friendly people at Car Center in Big Rapids, Michigan. It's been over a month (about five weeks) since I drove from out of state to pick up my car which had been totaled by insurance after being backed into by truck stopped ahead of us at a stoplight. The damage included: a busted radiator, front body panels passenger side door panel, headlights and all the plastic bits, hoses, lines, and brackets involved.We live in Illinois and were on vacation at the time of the accident. The differences in Michigan insurance law created a lot of hurdles for us to work through, yet Car Center was very patient and kind in storing our car (free of charge), given that we intended to repair.As I said it's been about five weeks now, and we’ve put about two thousand miles on the car, and it's driving perfectly. no problems at all – and it looks better than when we left for vacation! Car Center was really a key player that made all of this turn out well for us, and we are very thankful for their help!We think that's quality service that you can expect from Car Center. But what was really above and beyond was the professional friendliness in every interaction which we had with them. There was absolutely no snag or surprise over details with Car Center. That was such a relief in the context of dealing with insurance claims across state-lines and arranging pickup from six hours away!
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November 2023 by Irene Collins
10/10 customer service, very accommodating and helpful
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September 2023 by David Hunt
Dropped off my truck on Tuesday and got it back on Friday. Car Center did a great job! The repairs are perfect and will definitely be taking any future business to them!Services: Painting
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September 2023 by darlene stutzman
Very professional kept me updated the text message and phone calls did a professional job on my F-150 2013 truck for the bumper and the tailgate just very friendly group of people nice atmosphere very clean facilities
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July 2023 by C Rathbun
Great work, very professional staff, and kept me informed the entire time while they repaired my truck.
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July 2023 by Cathy Adcock
Wow! What great service. The entire team was so responsive and kept us up to date on all the repairs. Would recommend for any college parents if kids need repairs!!! Thank you!!!!
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April 2023 by Melissa Stifter
Car Center in Big Rapids did an amazing job with our RAM pickup. Our service writer, Cenyon was very attentive and professional. We received status reports twice a week and appreciate the communication! The repair to the damaged area was excellent and the added bonus was the detail cleaning that was done to the interior! We highly recommend Car Center of Big Rapids!Services: Auto windshield replacement
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February 2023 by Shari Raterink
Excellent body shop work! Timely updates saved me from having to call. They even cleaned the interior! Highly recommend The Car CenterService: Body & Trim
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January 2023 by Gregory Steele
The team at Car Center were awesome. Communication was amazing with weekly updates throughout the whole process. My Subaru looked amazing. I would recommend them to anyone.Service: Body & Trim
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December 2022 by Diane Laity
I brought my Toyota Tundra in yesterday just at random and without an appointment to have my headlights adjusted. I had never been there before and had been turned down by other repair shops who wouldn't help me out. Scott's took my truck into the shop right away and 10 minutes later he brought it back out all done! They wouldn't even take any money for it! Wow I was amazed at how nice they were and will definitely be back! So great to have a business that actually cares about customers. Top notch! Many thanks ?
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October 2022 by Lora DeVoe
Friendly staff that kept me informed of the process and even stayed late so I could pick up my car after it was finished.
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April 2022 by Holli I.
I hit a deer and went somewhere else and they couldn't get me in until end of April. Went in there with my wheel well hitting my tire they rigged it to make it safe to drive and got me in right away.
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January 2022 by Diane Woodruff
I brought my Toyota Tundra in yesterday just at random and without an appointment to have my headlights adjusted. I had never been there before and had been turned down by other repair shops who wouldn't help me out. Scott's took my truck into the shop right away and 10 minutes later he brought it back out all done! They wouldn't even take any money for it! Wow I was amazed at how nice they were and will definitely be back! So great to have a business that actually cares about customers. Top notch! Many thanks ?