O'Reilly Auto Parts store #5663 in Big Rapids, Michigan, offers a wide range of parts, tools, and accessories for automotive needs. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums, and build custom hydraulic hoses. Customers appreciate the friendly and knowledgeable staff, who are often eager to assist with product questions and even go the extra mile, such as calling other locations to verify discounts or helping with repairs. Several reviews highlight staff members who are helpful and caring, with one employee offering to replace bulbs and assist with headlight issues, even borrowing tools to help customers. The store’s honesty and straightforward approach are also valued, with customers noting that they do not try to upsell unnecessary products. Additionally, O'Reilly offers a free Loaner Tool program, allowing customers to borrow tools for projects, making DIY repairs more accessible. While prices are sometimes noted as less competitive, overall customer service stands out as a key strength. With over 6,000 stores nationwide, O'Reilly Auto Parts remains a reliable choice for automotive parts and helpful service in Big Rapids and beyond.
Very nice people, 7 stars customer service and positive attitude goes to DJ as he is a very friendly and helpful guy , give him a raise
May 2025
Great customer service skills. Very fast and friendly.
January 2025
Super nice and helpful! The lady that was working helped me fix my headlight when I couldn’t figure it out on my own. They also let me borrow their screwdriver :)
