Independent Bank in Big Rapids is praised for its impressive customer service and quick, efficient experiences. A recent caller highlighted the professionalism and friendliness of the staff, noting that exceptional service is hard to find. Customers appreciate the short wait times, with most never waiting more than five minutes. The tellers are described as kind and knowledgeable, making banking a pleasant experience. While one customer faced an issue receiving their card, the overall sentiment remains positive. Independent Bank is highly recommended for those seeking a bank that values its clients and offers top-tier service.
WOULD BE NICE TO HAVE THEM BE PROACTIVE BY KEEPING WITHDRAWAL AND DEPOSIT SLIPS WITH THE PEN IN THE DRIVE THRU TUBE.
October 2022
I've never had to wait more than 5 minutes at this location. The tellers are kind and knowledgeable. FYI, the entrance is the same front set of doors as the urgent care
October 2022
I've never had to wait more than 5 minutes at this location. The tellers are kind and knowledgeable. FYI, the entrance is the same front set of doors as the urgent care
