Home Improvements in Big Rapids, MI

“Lori was fantastic! Very helpful and saved me a bunch of time. She even tracked down what I needed at other stores and made sure it was available.
Thank you Lori you efforts are noticed”

“My husband and I shopped at the Big Rapids store. The customer service was outstanding! All employees were helpful and eager to help. We were approached several times asking if we needed help etc.
Jacqueline helped us find the right power tool we needed and also showed us the sales they had going on with power tools.
Connelly helped us load our trailer, we had also purchased larger items, sheets of underlayment, toilet etc.
Tina was our cashier, she was friendly, courteous and also very helpful.
The customer service we received was top notch and I wanted to give credit to these great employees for their kindness, helpfulness and knowledge. Going that extra mile with your customers is where it's at these days.
Thank you and keep up the great work! We appreciate you!!”

“Staff was super friendly and helpful. Prices were pretty good, especially when combined with their rebate promotion. My only complaint was some of the product organization. Door hinges were by hardware rather than where they used to be, by the doors, but sign still said hinges on door parts area. Also, in the plumbing section, so many fittings were in wrong spots, and some of the groupings of similar part types were not next to each other which made it a little challenging to locate what we needed.”