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August 2024 by Rodger Edmiston
Just going to tell my story. I live in Maryland, my daughter took my truck (01 GMC Sierra), to a music in Michigan. On the way home the engine lost oil pressure and locked up. Fortunately only a few miles from Rockwood. They towed it, diagnosed it and gave me a price for a used engine. I accepted the offer. 2 weeks later my daughter flew back to Michigan, drove the truck home, about 7 hours, no problem. That was the last week in June. My wife and I just returned from Cape Cod, a 16 hour round trip, no problem at all. Thanks Rockwood!
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May 2024 by Nolan Thibeault
Good customer service and they seem like honest people but I purchased a pair of tail lights for my 2013 GMC Sierra. Priced fairly but unfortunately they were cheap foreign knockoffs rather than a GM part and the fitment is subpar. There is a noticeable gap at the bottom edge of taillight that the factory ones didn’t have. Time will tell if these ones also leak like the factory ones.
Edit: Since they want to respond and be even bigger jerks let me change my review to be even more harsh. The customer service was not great. When I walked it I stood there for at least 5 minutes waiting for someone to come to counter as there was no bell or way for me to get there attention. And customer service is not the only thing that matters you guys need to sell quality parts and what you sell is junk. Rather than saying “we didn’t manufacture it” why not sell decent quality stuff so no the price wasn’t fair for the junk parts you sell. I should be able to return this junk for a full refund.
Another update: Not even a day later and these ones already are letting water. Awful business to buy from and absolutely ego filled jerks.
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March 2024 by Jason Stephens
Anthony, Jack were amazing for their professionalism, work ethic and customer service. Drove 2.5 hours out to grab a transmission and couldn't be happier
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October 2023 by Richard
I highly recommend this company to all of my families and friends!Very polite and responsive , honest prices and a real comforting feeling that your in good hands I not once felt I was getting scammed or lied to!! If you need parts or towing or something fixed give them a call and a chance you will not regret it and probably just like I have refer them to your friends and families also
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September 2023 by Andrew Saylor
Best junkyard place to be good and friendly and are vary good about parts
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September 2023 by Gauge Buckingham
Helped me out a lot nice people
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September 2023 by Anton Blevins
It was good service!!
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September 2023 by Eric Erwine
Fast, efficient and friendly!
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July 2023 by Steven Sharpe
More convenient, closer to home and fast.
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June 2023 by Moe S.
Sell bad parts and don't stand by their return policy. Never do business with
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June 2023 by Azizamggh Mustafa
Horrible place. They sell you a bad part and then tell you tough luck basically! Never again. Definitely filing a claim and reporting them
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June 2023 by Haz A
horrible experience with this auto mechanic shop. They sold me a faulty engine and are completely ignoring my calls for a return. Stay away from this place!
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June 2023 by Jason Gulley
Highly recommend their fast and curious services. Anthony is the guy to deal with. Very knowledgeable.
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June 2023 by Boobs Assman
They told me I had to put trans oil in the engine so it can un seize it self, they sold me a bad motor, then they had the nerve to tell me that it was a me problem since I’m black, they are a racist business and sell faulty parts, I have to pay for labor again and out over $2500 because of this horrible business
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June 2023 by Mike S
Bad customer service they don’t stick with warranty promises I don’t recommend this place or their junk parts
