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“Tracy in lending at Vibe took on a very challenging situation for me. I had opened savings accounts for grandchildren when they were babies. Now that many are over the age of 18, 6 out of 13 to be exact, I wanted them to have access to their accounts but they couldn’t get access because I had never set them up that way. Many of them are out of state now and 2 in the military. Tracy took on this task, kept me informed all the way and didn’t stop until they could all have access. Very challenging for her and she was so kind and helpful throughout the process! What a pleasure to work with her. Thank you Tracy!”
“This Credit Union has been the most wonderful experience I've ever had with a financial institution! The staff as a WHOLE HAVE BEEN NOTHING LESS THAN OUTSTANDING, the kindness, sincerity, courtesy that I've been extended EVERYTIME I come in is second to none, as well as when I call in I receive the same service, my most recent experience at the Berkley location was outstanding, Kevin has always been an amazing guy to deal with, I love the staff here!”
“Glenda was the best! Prompt, answered all my questions, and was calm and present with my transaction needs. While this branch is pretty far from my house, I will be back to them for future needs!”
“I don't do this often, but a 5-Star Review of this bank and specifically Branch Banker, Michael Ellison, is warranted.
My wife and I are not PNC customers but do have our mortgage through PNC. Without getting into specifics, after receiving a strange notice from PNC, and a call into their call center was unhelpfulI, I visited the Berkley Branch this morning.
Although Mr. Ellison couldn't answer all of my questions, he did spend roughly an hour bouncing between different call centers (both PNC and other entities) to get to the bottom of things.
He was extremely helpful, polite, and a great client advocate. If my family ever decides to leave our current bank, or need some other financial product or assistance, Mr. Ellison at PNC Berkley will be our first call.
5-Stars!!!”
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“I use the drive thru at the Woodward Ave in Berkeley branch quite often. There's a young man who most typically completes my transaction and he's always very pleasant to deal with.”