-
February 2024 by Gail
I recently completed a kitchen remodel and had the pleasure of purchasing a full set of kitchen appliances from Specialties Showroom. From start to finish, your service exceeded my expectations. Not only were all the appliances delivered when promised, but you went above and beyond by sending someone to demonstrate how to use each appliance.What truly stood out was your commitment to customer satisfaction. When a minor issue arose, you promptly addressed it and followed up to ensure everything was to my liking. The level of attention and care provided throughout the process was exceptional.Overall, I would highly recommend Specialties Showroom to anyone in need of high-quality kitchen appliances and outstanding service. You truly made my remodeling experience smooth and enjoyable.
-
February 2024 by Brad Sprinkle
We purchased a Fulgor Milano Sophia range at Specialties Showroom little over a year ago. We have had a couple of issues to resolve and Specialties response has been outstanding. Our repair representative, Carly, made sure every gripe was addressed and repair satisfied.We're very pleased with the Fulgor Milano and appreciate the excellent product support. We will continue to patronize Specialists for future purchases.
-
January 2024 by Nadav Frieder
I purchased my appliances from them in the past. But this time would be my last time. They ordered everything wrong and in the end didn’t want to refund me. so I’m stuck with appliances that i can’t use and had to buy new one from Lowe’s. It’s unfortunate but i will not recommend them.
-
January 2024 by Melanie Bishop
So on top of service! Great follow up & communication. Really satisfied !
-
July 2023 by Kari S.
I will never do business with this place again. Told 7-10 days to get a dishwasher and here we are over 30 days and no dishwasher. I had to call twice to find out where it is and was told I'd get a call by end of the day and no call. Installer went to pick it up and left because he got tired of waiting on them. Took the morning off of work to not receive delivery and no one seems to think it's a big deal.
-
June 2023 by CC J.
Ken Goss, owner of Specialties Showroom, is one word -- amazing! His attention to customer service is exceptional, plus he is just a really nice person. I ordered one type of range and when the installer came it was discovered that I could use a different type. Ken guided me through the whole process and was considerate of my budget and timing needs and recommended the perfect range, which they had in stock. He also helped me pick a range hood that is perfect for my needs. I had some issues with the installer and Ken stepped in and made sure I was taken care of, listening carefully and coming up with a solution. He continued to follow up after the installation which impressed me so much. The showroom has beautiful products, but the customer service is what sold me! Thank you Ken for taking care of me and making sure I ended up with a beautiful range and hood that fits my needs. I appreciate you so much!
-
December 2022 by Silvia Acciaioli
We had a terrible experience when we ordered our dishwasher. We have been waiting for a refund for over 4 months. Very unprofessional behavior. We were planning on getting all our appliances for our kitchen remodel but after this experience we will never step foot there again.
-
October 2022 by Alana Bashi
I'm so happy w their service, from start to finish nothing but kindness. I purchased my entire new build home appliances from here. Forget the smooth process of buying, which was awesome. The owner came out after I moved in taught me how to use my Miele coffee machine and every other appliance I bought. I learned a lot . Dorthy was a sweetheart and went above and beyond what I have ever experienced. Great place to buy from.
-
March 2022 by Danial R.
With COVID-19, manufacturers took over 9-months to deliver the items we ordered; however, Ken and staff kept us informed and stood behind their commitment to deliver our appliances.
-
January 2022 by Glenn Cross
Waited almost 6 months for my range . They delivered it on Friday and when my installers went to put it in the kitchen, they noticed it was damaged. It looked like it was dropped. We had already donated our existing oven and are now on a frantic search to find another one since Specialties Showroom did not have a replacementNever will I buy something from there and if u read this review I hope u have other options then buying from Specialities Showroom
-
November 2021 by Maria Pratt
Extremely poor communication. Lost my cooktop, lost a replacement filler that needs to be replaced because of defect. They sent us a different cooktop and we had to loose an entire drawer to accommodate it. Still waiting on a resolution on the filler from them after 9 months. We heard great things but we did not experience any of them. I do NOT recommend them.
-
November 2021 by Being Y.
All they care about is making the SALE when it comes to any issues everyone especially the owner Ken, are nowhere to be found. One of the worst experiences I've ever had, now still going through it for the past 8 months. I don't understand how this place is allowed to be in business.
-
November 2021 by John Bussa
After spending nearly $40,000 on Thermador appliances we have continued to be very disappointed. We've had the repair company out to our home 6 times and I've waited for a call back from Dorothy for over 2 weeks! Very disappointed and I would not recommend this company or Thermador!
-
October 2021 by Darryl Goodwin
We just finished a kitchen remodel at our house. They went above and beyond not only throughout the process but even after the job was done on multiple occasions. The owner is a first class man who personally delivered one of the accessories we ordered for our gas cooktop to my house on a Friday night on his way home from work. I highly recommend them. They are honest, fair and aim to please their customers!!
-
October 2021 by Gregory Brehm
Not an honest store. Not even close.Bought Bosch fridge in June.On the delivery dayInstaller from SSdid not show up. .No phone call.No apology.Nothing.Tried again in JULY.In JULY -- SS damaged our ceilingremoving previous fridge.Then, Bosch was delivered andinstalled ($400).New Bosch broke 13 days later.Ken Goss, the "owner",promised replacement.An Empty promise.He is not a manof his word.After waiting a more than a month,he said he would not exchange.When I threatened to take him toSMALL CLAIMS COURT --so Ken Goss couldtell his lies to a judge --he refundedthe money and hidunder his desk.Today is Dec.15.Fridge is STILL dead.Refund on dead fridge means nothing.Bosch won't exchangeuntil they try to repair.Have beenwaiting for repairmanand Bosch parts for months.SS needs to be revealedfor what it really is: a scam.Bait and switch.Meaning: They haveNO customer service.They do notback up what they sell.They say they will.But they don't.They have salesmen -Rysdorp and Kellogg-- who can'tand will nothelp customers to whom they have solda FAULTY Bosch fridge.One more thing:On my receipt -- the salesman,wrote that I was" G and H remodeling company".I told Mr. Kellogg, the salesman,he made a mistake.I asked why he wrote it?Kellogg said he has to write "G and H remodeling company"to keep the owner happy.Kellogg told me store wasNOT ALLOWEDto sell to general public.Very fishy.It was another lie.My next stops, are Dana Nessel'sconsumer affairs office,Then: "Help Me Hank" on Channel 4..Specialties ShowroomThis store needs to be exposedfor being unprofessional and dishonestin this sale.IF you shop here,you are playing with fire.IMO: These are nothonest people.They wasted a lot of my time.They do not exhibit decencyor concernfor the customer.The owner,Mr. Goss,CAN NOT BE TRUSTED.The installer, Jerry's installation,is connected to the store.Good luck with Jerry's installation.7 months have been wastedbecause of Specialties Showroom.Specialties Showroomis a nightmare.Don't make the mistakeof buyingfrom them.AVOID.
