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July 2024 by steven gulian
Straight-shooting, courteous, and knowledgeable. Prompt and honest service. Got my Mazda CX-5 back up and running ahead of schedule and under budget at a time when every dollar counts.
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July 2024 by Dan O
My Huntington-Woods-based son needed to spend a week in Ann Arbor, but on the morning of his departure, his 2012 Jeep Liberty wouldn't start. I drove from Sterling Heights to lend him my car and then arrange towing of the Jeep to nearby Sol's Complete Car Care. I had never been to Sol's, but my AAA road hazard policy gives me only five miles of towing, about a third of the distance to my preferred auto-repair shop in Sterling Heights.
Despite having a parking lot that was packed to the gills, Sol's put my son's Jeep on a hoist as soon as it was dropped off, and the whole job was completed in 48 hours. So..."Good on Sol's!" But what I DIDN'T like about the experience was Sol's "no checks" policy and a "3% Surcharge on Credit Card Transactions", which together essentially make Sol's a cash-only establishment. I saw the "No Checks" sign on the day the Jeep was towed to Sol's, but I didn't notice the credit-card surcharge sign; and the friendly manager didn't mention it until it was time to pay up. It goes without saying that, had I been made aware of the 3% surcharge, I would have stopped at my bank to make a cash withdrawal BEFORE picking up the vehicle. Lastly, while handing-over my credit card, I asked the manager if Sol's offers any discounts (for example, a percentage off the total bill to AAA members). His reply was, "Did you see our lot?", which was his way of indicating that Sol's doesn't offer discounts, coupons or a rewards program because business is always booming. "Good for Sol's!"
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June 2024 by Aaron Klein
If I could give zero or negative Stars I would. Brought my Jeep to them to have brakes done. They completely destroyed the left side of my jeep. Pulling into or out of the mechanic door, From the front bumper to the back bumper is completely destroyed. They tried to tell me that I brought it in that way. What they don't know is that one of my best friends knows the mechanic, the son of the owner and he is bragging to people that he personally did it. Pathetic! I wish them only the worst!
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June 2024 by Courtney Wooten
Been trusting Sol's with our cars for 20 years. Henry is the best.
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January 2024 by Paxton Powell
Fair prices, quick turnaround, and straight to the point. They knew exactly what was wrong with my car and they fixed it. What more do you need?
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January 2024 by Jhawan Davis
TAKE YOUR VEHICLE SOMEWHERE ELSE! DO NOT SKIP THIS REVIEW!
I recently brought my vehicle to address a check engine light issue. Initially, I appreciated the apparent care they took in resolving the problem. However, my overall experience was nothing short of a nightmare.
Firstly, I was shocked when I received the bill for the service. I assumed the higher cost indicated a superior quality of service, but I couldn't have been more wrong. Not only was the service far from satisfactory, but it also proved to be a complete waste of money.
To add insult to injury, just three days after the supposed "fix," my vehicle shut off while I was merging onto the freeway. The timing of this failure was not only inconvenient but downright dangerous. When I contacted Henry (the manager) to address the issue, expecting him to take responsibility for his work, I was met with nothing but excuses and blame-shifting.
The most infuriating part of this ordeal was when Henry insinuated that I must have done something to the car in the mere two days I had it back. I paid for a diagnostic, labor, and parts to rectify the issues highlighted in the diagnosis. I trusted that I was paying for competence and expertise. However, instead of acknowledging their mistake, the representative callously stated, "I don't have x-ray vision, so I can't see how messed up a piece is." This is a blatant contradiction to what I paid for – a diagnostic followed by the necessary repairs based on that diagnosis.
It is disheartening to see this complete evasion of accountability and fail to stand behind the quality of their work. I expected a higher standard from Sol's based on their 4+ star rating. I strongly advise anyone considering their services to think twice before entrusting their vehicle to a place that fails to guarantee the accuracy of their own diagnoses.
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December 2023 by John Calvert
Took my vehicle in for service, they did a great job and it was complete the same day! Highly Recommend this shop!
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October 2023 by Jeff Eisenberg
They do good work.
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September 2023 by saki jaeg
Very friendly staff but higher prices
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September 2023 by Kevin Crocker
Everyone goes above and beyond to get the job done every time.
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August 2023 by Lucy Lou
This is for Sol whoever you are. You quoted my little sister 3k for a new AC compressor. I was shocked and told her to go elsewhere. She got it done with a new compressor for $850 down the street. Have a god day!
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March 2023 by Dave M
Henry is the best. Been using them for almost 30 years.
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October 2022 by gina holt
This repair shop ia AAAA or ⭐⭐⭐⭐ stars. They do Excellent work. ?
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August 2022 by Brandon C Ward
I've been going here a few times in the last year. The owner is pleasant to work with and they can get you in and out quickly. Scheduling is also really easy.
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August 2022 by Shirley Ray
Awesome service, friendly staff, knowledgeable, trustworthy, and affordable. Sol's Complete Car Care is the best in the industry.
