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March 2024 by Rod Dew
Great store if you don’t have a complaint. Will be nice to your face but if you find something wrong with the $350 boots they’ll change in a heart beat. There is a warranty on the boots for a reason. They act like someone is taking the money out of their check for a warranty exchange. To top it off the boots hadn’t even been worn and it hadn’t even been a week since the purchase. Oh and they won’t call you to tell you they’re not going to do the warranty exchange they’ll just leave you hanging. Redwing is moving in the wrong direction now more for hipsters and pretty boys. They don’t wear them out of necessity just to look good. Sorry but I need my boots to function properly. After wearing redwings for 20+ years it’s time to find a new boot. Never had a problem at any other redwing store except this one. Number one rule in customer service is the customer is always right. Maybe Jade should get a little more experience before she runs off more redwing customers.
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February 2024 by Robert Emmons
Jade was a big help she went above and beyond. To help me an order what I needed.Thank you ? Robert
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February 2024 by Michael Minton
I believe it was Jade who helped / assisted me. I brought 3 pairs of boots in and asked if they polish and clean here. She said yes. I said one pair might not be from here and they said no problem. I was out in less then 5 minutes. All 3 pairs were finished in less then 2 days and they looked brand new.The pick up process was even quicker.Great service.Highly recommend this location.
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December 2023 by Kenneth Blain
Worked with Jade on Saturday and bought shoes, went to a larger size by my comfort, unfortunately the shoes slipped on back of heel and had to exchange for smaller size.( shoes were worn only in the store and in house, never outside)Jade was out of the office and her coworker handled everything perfect. No issues 5th pair of shoes.
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December 2023 by Austin Morehead
Excellent Store, Helpful Friendly Staff, Great Selection!
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November 2023 by Callum Harper
I went in to this location today and had a great experience. Steph was super friendly and helpful getting me into the right size of classic moc toes and getting an insole in there for the perfect fit. I would definitely recommend this location.
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November 2023 by Dean Dishman
Staff was very knowledgeable about the products they were selling. Great Experience
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November 2023 by Lord Dmarco Craft
Very informative experience was like no other shoe store!
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October 2023 by Hanna Shader
I needed a certain type of boot for my job, and have very small feet. It's a challenge for me to find any regular footwear that fits, and I was worried I would be without the proper boots for my job, but Jade was able to find work boots for me! Thanks, Jade!
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August 2023 by Tyler Sikora
I've been to a couple Red Wing stores, this was my first visit here, and it was the best store I've visited. Stephone was great, helped me decide between boots and was very informative. This will be the store I get my Red Wings from now.
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July 2023 by Alexandros
Was sized and given boots that did not fit properly, probably the worst fit boots I've ever worn. Sales associate told me that my heels lifting in the boots with each step was normal with your brand of boots.
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June 2023 by Angela Ladd
I unfortunately did not get the name of who helped me today but he was absolutely amazing! He helped me and educated me about what to get and kept pleasant conversation going that made the experience so much more enjoyable and positive than I was expecting. An amazing guy who made me feel comfortable and happy!
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June 2023 by Mitch G
Stopped in from out of town to pick up some Iron Rangers. Jade and Crystal were very nice and knowledgable. They even fitted my girlfriend with a pair of Iron Rangers! Can't recommend this store enough.
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June 2023 by robert wharton
Well, the red wing store in Pontiac that I’ve been going to for years is now closed so I had to find one on Woodward did not have the exact shoes I wanted, but came up with a compromise. Your girl was very helpful.
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March 2023 by Brandon Alger
Man, just fantastic service here. I probably tried on half the boots in the store before settling on which I liked best but at no point did they make me feel rushed or inconvenient. Great store, great boots, but expect to pay $200+ for a pair.