-
October 2023 by Mary D.
Had an absolutely terrible experience with the service department at Pools & Spas a Go-Go in Berkley Michigan. Last March I was having issues with my hottub (one that they sold me albeit a number of years ago). I called the service department and they came out and looked at it and said they couldn't diagnose the problem until it got warmer. When it got warmer I called them again and they said to drain the tub. I drained the tub and they came out and said to fill the tub and call them back. I filled the tub and they came back out and said there was an issue with the pump. They removed the pump and took it with them. After run arounds all summer they told me the pump had been rebuilt and they would reinstall it when they could. After weeks of waiting they finally came back at the end of Oct and broke some piping trying to put the pump back in. The guy told me it was brittle because it was old and because it was very cold outside. He then told me it couldn't be fixed and he left. Never go back there again.
-
October 2023 by Suger Smith
Fast friendly service
-
June 2023 by John L
Doesn't look like much from the outside but store has a great inventory of pool parts. Staff is helpful and knowledgeable. My go to place for pool parts and chemicals. Much better alternative than national chain store for pool supplies with better prices. Their best prices are just before the season begins in early May.
-
June 2023 by Chuck
Has everything I need, staff seems honest and knowledgeable unlike Leslies!
-
February 2023 by Charles Webb
Awful customer service and even worse drivers. Very unprofessional.
-
December 2022 by C Canaday
My go-to place for chemicals, testing and toys. Staff are helpful, patient and welcoming.
-
December 2022 by Jason K
Tom is amazing. Had a great experience purchasing our pool. He was very open, honest and helpful. The biggest thing for me is that he stays in touch and supports after the purchase. With PASAGG I really fell like they will always be my partner in pool ownership.
-
December 2022 by Ray S.
Not usually crowded so you'll get helped pretty quickly. They will test your pool water, make appropriate recommendations and load your car. Very laid back store so if you're high strung, try an edible before you go.
-
December 2022 by Kevin Krot
I have been going here for years. Good selection of parts you need. Water testing is top notch, and good recommendations on chemicals and how to maintain your pool. Very helpful staff. I highly recommend them.
-
December 2022 by Edwina S
We started coming here are new salt water pool owners with only Google to assist. The staff here are amazing. Helpful. Informative. We get our water tested here and pick up supplies.
-
December 2022 by Aaron Reinitz
Water testing is awesome. Knowledgeable staff. They have excellent selection and can get hard to find items.
-
December 2022 by Carolyn Shaw
I love this place! I've been going since 1980! The service is vantastic and the staff are all very helpful and polite.
-
June 2022 by Rio S.
Ok in a pinch but my lord, their customer service is terrible. God forbid you have a question or are new to having a pool. Rude, condescending and truly dismissive. I've tried this place four separate times over three years. Each time I'm left kicking myself for giving them my money.
-
May 2022 by Steve A.
Very knowledgeable and helpful. They have saved my rear in many cases. Very good place for all of your pool needs.
-
December 2021 by Michael Yates
Very friendly, called several places looking for what I needed they had in stock
