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January 2024 by La Trice R Herring
Been a member for MANY years. Unhappy when they no longer did the mortgages and credit cards in house. The bill pay system utilized currently isn't the greatest with follow through. Recent experience of having to go into the branch due to ATM being out of order, Angela at the Berkeley branch was very efficient. I thank her for her great service
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December 2023 by S
I met with Angela. Angela was so refreshing with her professionalism, knowledge, and expertise. Also, she was kind and patient as she addressed my interests and concerns.
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November 2023 by Kelly Marracco
I came to credit Union One and Tia took care of me. I got a loan from her to buy my vehicle she was very kind and very patient and I had to come back and see her about something else and she was kind and patient again. I needed her to fill out some paperwork. And then I had to come to her a third time for some paperwork and once again very kind very considerate and very patient with me. I give her 10 stars and not five. She is wonderful and she's a great asset to your company.
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November 2023 by Leroy Thompson
I mentioned I had not seen my debit card in 3 or 4 days. But I knew it was in the house. She suggested If I don't find it in a day or so notify cuone . I can then get a replacement. I also noticed her cuone card was posted on the window. I mentioned I was licensed in mortgages but not using it. She suggested I look at the CUONE help wanted ads. She was easy to talk to!
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October 2023 by Nola Forman
I had an excellent experience today at CUO. The staff was helpful and solved all my issues. I would recommend CUO to anyone one for refinancing and any other loans. Thank you CUO!!!☺️
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October 2023 by Fred Higgins
Tia was great. She very patiently tried to figure out how to do a wire transfer. Although we were unsuccessful, she was most pleasant and helpful along the way.
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September 2023 by cherise smith
Tried using the ATM this morning 9/22/2023 and what a disaster.. Never got my money! machine shut down and crashed during my transaction.. The bank was closed, so went back during business hours and explain what happen.. The manager never address my concerns, talk about frustrated.. the amount was not small! yes I am a member of a different bank but this is unheard of! Now i sit and wait for a response and no cash! Because i am not a member of credit union one.. I WILL NEVER USE THAT ATM ever again!
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September 2023 by Fabio Isa
I recently had the pleasure of working with Tia at Credit One Union, and my experience was nothing short of exceptional. Tia is not only well-versed in all the banking services offered, but she also makes the extra effort to ensure you’re getting the financial solution that best suits your needs.From the moment I walked in, she greeted me with a warm smile and an open ear, instantly putting me at ease. Throughout our meeting, Tia was patient and attentive, taking the time to explain every aspect of the services I was interested in. Her clarity and in-depth knowledge made what could have been a complex process incredibly straightforward.What stood out most was her proactive approach to answering any questions I had, often addressing them before I even had the chance to ask. It’s this level of thoughtfulness and dedication that sets Tia apart in the banking industry. She made sure I left the bank not just with a new account, but with a full understanding of all the features and benefits it provides.I couldn’t recommend Tia highly enough. If you have banking needs, do yourself a favor and seek her out at Credit One Union—you won’t be disappointed!
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September 2023 by Jannette
I've been a credit union member for over 40 yearsI highly recommend Credit Union One to be your financial Institution of choice. Always a pleasant experience , whenever I go in.
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August 2023 by Kenneth Wm. Wells Sr.
I have been with Credit Union one for about 35 years now and I recommend their service to anyone you will have a excellent experience and will save too. I never use banks anymore they are too expensive with too many fees. Credit unions are a saving device.
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July 2023 by Stephanie DeMoss
I've been a CU one member for 24 years. Never had issues until recently when they accepted a check (perfectly good valid check from Chase bank), deposited the money in my account for it, then took it out two days later. The teller had an issue with the check reader when I was there but then said it finally went through, then two days later when I needed to use the money, I logged into my account and they took it back saying there was no image. The money came out from the Chase account per Chase and was deposited in mine which means the check was good and money was there! They never called or notified me, thank goodness I logged in before making a purchase with it. I called the number listed which is a call center and not the actual bank that told me they are mailing my check back and that I can take it to Chase. Then I called again and finally got some one at the Berkley branch that located my check but then told me that I can't have it back, they stamped it, and that Chase won't take the yellow copy they are mailing me. What a joke! Told me that it wasn't their error (it was bc it was a perfectly good check)... why did you take the check in the first place, why did it clear and deposit, why didn't you do anything to fix the error? I now have to pay for another check to be issued from Chase bank and I'm delayed even longer to get my rightful money. Horrible customer service and experience. Do not take your checks here!
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July 2023 by Happy Happy
Very good experience. My banker , my sales person’s name was Justin Burton. He was the best knowledgeable caring, and he had a great business spirit.
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July 2023 by LINNIE Rice
I HAVE BEEN A MEMBER OF THE CREDIT UNION ONE FOR MORE THAN 30YRS. I BECAME A MEMBER SINCE MT.CARMEL MERCY HOSP.TURN US OVER THEM. I AM WELL PLEASE.WON'T GO NO OTHER PLACE. GREAT SERVICE
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June 2023 by Christine W.
After 30 years of banking including car loans and home loans it's time to go. The customer service has become terrible. There are rude notes posted all over the teller windows and they are charging $5 to replace a debit card. Guess who won't charge me for a new debit card? My new bank.
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June 2023 by Wendy Lehman
Closing a couple of accounts and opening new ones was quick and painless. Easy and pleasant experience
