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August 2024 by Raylene Pratt
Carpet Mart installed my gorgeous new carpeting on Monday, August 5th. The installers arrived at promised time, and quickly got to work, tearing out the old and installing the new. They were very professional and did an awesome job. Including cutting out a damaged strip of carpet in the bedroom and lining the new up to the edge, looks perfect!! I also love the rolled edge vs the old metal strips, very elegant!
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August 2024 by Terri R
Wonderful shopping experience! We were looking for luxury vinyl plank flooring for our new sunroom and carpet for new bedroom. John helped us with details of the different types of vinyl planks and from his years of experience we were able to make a decision that we know we will be happy with for a very long time! He actually cares what the customers needs and wants are and helps all the way through the process. We were so impressed we went back the next week and bought more luxury vinyl planks for another bedroom!
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May 2024 by Richard Jarvis
We are very happy with the Carpet Mart experience , friendly guys that know the products, the installers were very good and did a fantastic job.
Rich
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May 2024 by Carla Rogers
I was very impressed with the customer service and inventory. They answered all my questions, allowed me to take samples home, and they allowed us to take our time with our decision. They also worked to see that our carpet was installed before Easter because I had shared that we were having a family get together. We will shop with Carpet Mart again in the future. Excellent job and yes we love our carpet!!
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April 2024 by Tim Hanley
My wife and I went into Carpet Mart on March 7th, 2024 to buy an area rug for our home. We were told that Carpet Mart stopped selling area rugs but we still bought the rug pad knowing we would need it for the new rug that we would be purchasing elsewhere. Our new rug was delivered with a new pad included. On March 27th, 2024 we tried to return the unopened rug pad to Carpet Mart, we were then told they would not take it back. We are now out $100.00!
Carpet Mart claims they pride themselves on on delivering world class customer service. They have awful customer service. Consider going to many other area carpet stores. As for us, we will never return to this one! We did have a great experience with Country Carpet in St. Joseph, MI
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December 2023 by Amy Ryan
I was recently shopping for carpet for our house. Tom was wonderful. He took time to listen to what I was looking for, the project, and the time frame. He walk through different options that would work for our project and also the pros/cons to each so I had information to make the best decision for my family. The experience was stress-free, easy, and I was able to get a really good carpet in my budget and in my timeframe.
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November 2023 by Jeff Street
Great people and great work. My new carpet looks and feels amazing.
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September 2023 by Alicia Tarte
WOW, we are so glad we found them and decided to stop in. Great customer service from start to finish. Product feels amazing under my feet and looks amazing in my room!
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September 2023 by Denise Schlipp
You will NOT receive the same quality and excellent service from the big box stores. Stop in at this local gem to see the amazing flooring options available-you won’t regret it!
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September 2023 by Wendy labounty
Great sale on the area rugs! Beautiful and great quality! Service was wonderful too.
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September 2023 by Beth Marsh
We had a great experience shopping for new flooring. Tom explained the pros & cons of different brands & materials & made the purchase simple & easy. They were in constant communication with us from start to finish.
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July 2023 by Sara McIntosh
I cannot provide enough praise for Tom and the experience at Carpet Mart. I shopped around at a number of outlets for flooring, and Tom provided guidance, advice and tips without being pushy or trying to sell me on his product over others. In the end, I chose their product with confidence, and primarily due to the exceptional service provided. I was on a tight-timeline and he worked with his supplier to get me flooring in just a matter of days, which is unheard of. We also bought an area rug. Overall they have competitive pricing, solid products, and incredible staff.
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July 2023 by em w
We needed two bedrooms and a flight of stairs re carpeted... We went in and picked from the clearance carpet... and service was friendly and the carpet was very nice quality. The installers did a great job and we are very happy with the experience.
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June 2023 by DO NOT USE
We enjoyed the attention to the details of getting the best flooring for matching up with our paneling and cabinets that you afforded us. Mike did a wonderful job on the installation part of the process and we could not have been better satisfied with all of your help.
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June 2023 by Robert Reed
We enjoyed the attention to the details of getting the best flooring for matching up with our paneling and cabinets that you afforded us. Mike did a wonderful job on the installation part of the process and we could not have been better satisfied with all of your help.
